Lubna Khan
CVS Pharmacy
PLANO,TX
2
Languages
1
Certification
2027
years of professional experience
Compassionate healthcare professional with 11 years of customer service experience. Recently PTCB Certified, with credentials in Medical Assisting, Phlebotomy, and EKG. Holds graduate degrees in Psychology and Applied Zoology. Expertise in communication, patient service, and teamwork, seeking to leverage healthcare knowledge in a Pharmacy Technician or Medical Assistant role.
Work History
Customer Service Associate
11 Years 7 Months- Delivered outstanding customer service in fast-paced retail setting, ensuring customer satisfaction and loyalty.
- Assisted customers with questions, concerns, returns, and transactions.
- Maintained a positive and respectful customer experience.
- Handled multiple tasks while maintaining accuracy and professionalism.
- Worked effectively with team members and management.
- Followed company policies and procedures.
Customer Service Host
8 Years 6 Months- Delivered customer service and assistance in fast-paced healthcare/retail environment, ensuring customer satisfaction and support.
- Assisted customers with questions and directed them to appropriate pharmacy services.
- Communicated professionally with customers, pharmacy staff, and coworkers.
- Maintained attention to detail and confidentiality.
- Supported daily store operations and customer needs.
Home Health Caregiver
- Assisted patients with bathing to promote hygiene and well-being
- Administered prescribed medications to patients according to guidelines
- Supported patients in daily routine tasks to enhance comfort and independence
- Prepared nutritious meals for patients to meet dietary needs
- Taking vitals of patients
- Checking blood sugar of patients
Education
Master of Science - Psychology
Master of Science - Applied Zoology
Bachelor of Science - Microbiology, Chemistry, Physics
Skills
Retail Operations
Product Knowledge
Attention to Detail
Teamwork
Multitasking
Cash Handling
Transaction Processing
Customer Engagement
Prescription & Medication Terminology
Medical Terminology
Team collaboration
Phlebotomy
EKG
Medical Assisting
Certification
- CPhT - Certified Pharmacy Technician
- PT - Phlebotomy Technician
- CET - EKG Technician
- CMA - Certified Medical Assistant
- NCT - Radiology Training
- Externship (160 hrs) completed at Diagnostic Partners of North Texas Office
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Customer Service Host
CVS Pharmacy
04.2018 - CurrentRead More
Customer Service Associate
Walmart
03.2015 - CurrentRead More
Home Health Caregiver
Lucent Health
2010 - 2016Read More
University of Karachi
Master of Science from Psychology
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University of Karachi
Master of Science from Applied Zoology
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University of Karachi
Bachelor of Science from Microbiology, Chemistry, Physics
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