Andrea Carrillo
Cape Coral,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Twin Peaks Restaurants
03.2022 - 11.2025
- Delivered exceptional customer service in fast-paced environment.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with kitchen staff to optimize food preparation and presentation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Manager/Supervisor
Pro Gc & Restoration
06.2021 - Current
- Lead a crew of construction workers on residential and commercial projects.
- Assist team members on operational procedures and safety protocols.
- Support daily workflow by monitoring staff performance, and providing feedback.
- Source materials, parts, equipment, and labor.
- Implement quality control measures to enhance product consistency and safety standards.
- Contribute to the growth of the department by identifying areas for improvement, and implementing strategic changes accordingly.
- Assist with hands-on work including framing, painting, drywall installation, cleaning, and site preparation.
- Maintain positive customer relations by addressing problems head-on, and implementing successful corrective actions.
Private Nanny
Erika Cera
10.2024 - Current
- Coordinated daily schedules, ensuring timely meals, playtime, and rest periods.
- Communicated regularly with parents regarding children's progress and any concerns.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Taught children everyday skills and language.
- Supervised children on playground to help develop physical and social skills.
Education
High School Diploma -
I. E. Barro Blanco
Rionegro, Colombia11-2019
Skills
- Team management
- Innovation and creativity
- Customer service
- Business administration
- Teamwork and collaboration
- Multitasking Abilities
- Adaptability and flexibility
- Strong work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
- Sales techniques
- Quality control
- Food safety practices
- Beverage preparation
- Responsible alcohol service
- Household management
- Language skills
- School-age child care
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Private Nanny
Erika Cera
10.2024 - Current
Server/Bartender
Twin Peaks Restaurants
03.2022 - 11.2025
Manager/Supervisor
Pro Gc & Restoration
06.2021 - Current
High School Diploma -
I. E. Barro Blanco