Gary Carvalho
Ocala
Summary
Knowledgeable Comfort Advisor with proven background in providing high-quality service and fostering customer satisfaction. Successfully advised clients on improving home comfort through tailored HVAC solutions, leading to increased client trust and repeat business. Demonstrated effective communication and problem-solving skills in addressing client needs and resolving issues promptly.
Overview
37
37
years of professional experience
Work History
Residental Comfort Advisor
Coast to Coast Heating and Air
12.2023 - 04.2025
- Managed paperwork with high accuracy, preparing proposals and obtaining necessary signatures for project progression.
- Established client trust through clear communication, addressing concerns and providing informed advice.
- Conducted follow-ups during installation and post-completion to ensure customer satisfaction and offer additional support options.
- Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
Residental Sales/Project Coordinator
Majic Air
01.2023 - 07.2023
- Conducted training sessions for team members to enhance skill sets.
- Supervised multiple projects from initiation through delivery by prioritizing needs and delegating tasks.
- Designed systems tailored to project requirements, ensuring efficiency and effectiveness.
Residental Sales/Project Manager
Gem Plumbing and Heating
09.2009 - 09.2022
- Managed up to 11 crews to ensure efficient installation processes.
- Ordered necessary stock and equipment for installation completion.
- Implemented innovative project management strategies that enhanced sales performance.
- Executed heat load calculations, Manual J, D, S reports, and duct design.
- Troubleshot system issues to maintain operational efficiency.
Owner
A&H Heating and Air Conditioning
06.1988 - 09.2009
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Taunton High School
Taunton, MA01-1988
Skills
- Client relationship building
- Goal-oriented mindset
- Sales proposals
- Client relationship development
- Product presentation
- Sales agreements
Timeline
Residental Comfort Advisor
Coast to Coast Heating and Air
12.2023 - 04.2025
Residental Sales/Project Coordinator
Majic Air
01.2023 - 07.2023
Residental Sales/Project Manager
Gem Plumbing and Heating
09.2009 - 09.2022
Owner
A&H Heating and Air Conditioning
06.1988 - 09.2009
High School Diploma -
Taunton High School
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