Gary Carvalho
Ocala
Summary
Knowledgeable Comfort Advisor with proven background in providing high-quality service and fostering customer satisfaction. Successfully advised clients on improving home comfort through tailored HVAC solutions, leading to increased client trust and repeat business. Demonstrated effective communication and problem-solving skills in addressing client needs and resolving issues promptly.
Overview
37
37
years of professional experience
Work History
Residental Comfort Advisor
Coast to Coast Heating and Air
Ocala, FL
12.2023 - 04.2025
- Managed paperwork with high accuracy, preparing proposals and obtaining necessary signatures for project progression.
- Established client trust through clear communication, addressing concerns and providing informed advice.
- Conducted follow-ups during installation and post-completion to ensure customer satisfaction and offer additional support options.
- Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
Residental Sales/Project Coordinator
Majic Air
Carver, MA
01.2023 - 07.2023
- Conducted training sessions for team members to enhance skill sets.
- Supervised multiple projects from initiation through delivery by prioritizing needs and delegating tasks.
- Designed systems tailored to project requirements, ensuring efficiency and effectiveness.
Residental Sales/Project Manager
Gem Plumbing and Heating
Lincoln, RI
09.2009 - 09.2022
- Managed up to 11 crews to ensure efficient installation processes.
- Ordered necessary stock and equipment for installation completion.
- Implemented innovative project management strategies that enhanced sales performance.
- Executed heat load calculations, Manual J, D, S reports, and duct design.
- Troubleshot system issues to maintain operational efficiency.
Owner
A&H Heating and Air Conditioning
Lakeville, MA
06.1988 - 09.2009
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Taunton High School
Taunton, MA01-1988
Skills
- Client relationship building
- Goal-oriented mindset
- Sales proposals
- Client relationship development
- Product presentation
- Sales agreements
Timeline
Residental Comfort Advisor
Coast to Coast Heating and Air
12.2023 - 04.2025
Residental Sales/Project Coordinator
Majic Air
01.2023 - 07.2023
Residental Sales/Project Manager
Gem Plumbing and Heating
09.2009 - 09.2022
Owner
A&H Heating and Air Conditioning
06.1988 - 09.2009
High School Diploma -
Taunton High School