Andrea Castillo
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience, excelling in employee training and customer service. Proven ability to enhance team performance through effective training and strong multitasking skills, also, Proven ability to enhance brand visibility and audience engagement through strategic storytelling, data-driven insights, and innovative digital marketing techniques. Skilled in video production, social media management, and content optimization, with a strong understanding of audience targeting and analytics.
Overview
3
3
years of professional experience
Work History
Crew Trainer
MacDonalds
06.2022 - 02.2025
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Facilitated engaging team-building activities that strengthened collaboration among crew members.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments,
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Crew Team Member
IHOP
Houston, TX
05.2022 - 06.2022
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Used proper techniques to prepare food and ingredients.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Cooking the entire menu on the grill and gas stove
- Became familiar with products to answer questions and make suggestions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Host
BirthdayLand
Miami, FL
11.2021 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Advertising and social media management coordinador.
- Setting up the decorations for the type of event.
Education
Associate Degree In Nursing -
Lonestar College
Houston, TXHigh School Diploma -
Atascocita High School
Houston, TX05.2024
Skills
- Customer service
- Employee training
- Food safety understanding
- Conflict resolution techniques
- Multitasking and organization
- Food preparation
- Basic training techniques
- Dynamic, enterprising, creative and influential
- Great sense of responsibility
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Crew Trainer
MacDonalds
06.2022 - 02.2025
Crew Team Member
IHOP
05.2022 - 06.2022
Host
BirthdayLand
11.2021 - 01.2022
Associate Degree In Nursing -
Lonestar College
High School Diploma -
Atascocita High School