Andrea Castro
Crystal City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
PFS Group
Crystal City
09.2023 - 06.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Handled escalated complaints professionally and promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
CNA
Whispering Rehabilitation and Healthcare Center
Carrizo Springs
03.2021 - 07.2023
- Assisted residents with daily living activities and personal care.
- Documented patient information in electronic health records accurately.
- Provided companionship and emotional support to residents during interactions.
- Participated in team meetings to discuss resident care and improvements.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Receptionist
Crystal City Housing Authority
Crystal City
09.2019 - 03.2021
- Managed phone calls, directing inquiries to appropriate departments and personnel.
- Scheduled appointments and meetings for staff, coordinating calendars effectively.
- Provided information about available housing programs to clients and community members.
- Assisted with processing rental applications, ensuring compliance with housing policies.
- Maintained organized filing systems for tenant applications and housing documents.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Education
Associate of Arts -
Southwest Texas Junior College
Uvalde, TX 01.2025 - 09.2025
Crystal City High School
Crystal City, TexasSkills
- Customer service
- Problem resolution
- Electronic health records
- Appointment scheduling
- Data entry
- Team collaboration
- Effective communication
- Computer proficiency
- Time management
- Microsoft Office Suite
- High-energy attitude
- Stress management
Languages
Spanish
Native/ Bilingual
Certification
- Cardiopulmonary Resuscitation (CPR), American Heart Association, May 2026
- OSHA 10
Timeline
Associate of Arts -
Southwest Texas Junior College
01.2025 - 09.2025
Customer Service Representative
PFS Group
09.2023 - 06.2025
CNA
Whispering Rehabilitation and Healthcare Center
03.2021 - 07.2023
Receptionist
Crystal City Housing Authority
09.2019 - 03.2021
Crystal City High School