Andrea Cazarez
Summary
Detail-oriented and highly organized healthcare administrative professional with over 5 years of experience in medical documentation, claims coordination, and patient communication. Skilled in claims data review, policy coverage verification, and maintaining compliance with HIPAA and insurance regulations. Proven ability to ensure accurate and timely processing of healthcare claims, improve workflow efficiency, and support high-quality patient service.
Overview
13
13
years of professional experience
Work History
Contact Tracer
SGA Youth and Family Services
Chicago, IL
10.2020 - 01.2025
- Reviewed, verified, and entered patient health documentation with high accuracy and adherence to HIPAA and organizational standards.
- Communicated with patients, healthcare providers, and partner agencies to collect medical information and validate claim-related data.
- Conducted investigations into missing or incomplete documentation to ensure claims accuracy and compliance.
- Managed high-volume case processing within deadlines, supporting claims and reimbursement activities.
- Analyzed data trends to identify discrepancies and improve documentation quality.
Clerk
Chicago Public Schools
Chicago, IL
11.2016 - 03.2020
- Processed and maintained confidential documentation, ensuring accuracy and compliance with departmental and regulatory guidelines.
- Verified data integrity for multiple departments, supporting administrative and reimbursement workflows.
- Managed inbound and outbound communication, resolving inquiries, and providing claims-related information when needed.
- Generated reports, correspondence, and documentation to support audits and administrative reviews.
Administrative Clerk
Consultants in Cardiology and Electrophysiology
Oak Lawn, IL
08.2015 - 11.2016
- Verified patient insurance coverage and eligibility to ensure accurate claim submissions.
- Processed patient intake forms, documentation, and insurance authorizations to support billing and claims departments.
- Communicated with healthcare providers, insurance representatives, and patients to resolve documentation or coding discrepancies.
- Maintained accurate data in EMR systems for billing and claims tracking.
Receptionist
America’s Best Contacts & Eyeglasses
Hodgkins, IL
03.2012 - 08.2015
- Scheduled and verified patient appointments, ensuring proper documentation for billing and claims submission.
- Assisted with medical record maintenance, data entry, and insurance information verification.
- Supported pre-exam testing and documentation, contributing to timely and accurate patient records.
Education
Associate of Arts - Liberal Arts
Harold Washington College
Chicago, IL06.2015
High School Diploma -
Marie Curie Metropolitan High School
Chicago, IL06.2010
Skills
- HIPPA Compliance & Confidentiality
- Healthcare Administration
- Provider & Patient Communication
- Claims Resolution & Investigation
- Microsoft Office EMR
- HIPPA Compliance & Confidentiality
- Healthcare Administration
- Provider & Patient Communication
- Claims Resolution & Investigation
- Microsoft Office EMR
Languages
Languages: English & Spanish (Fluent)
Timeline
Contact Tracer
SGA Youth and Family Services
10.2020 - 01.2025
Clerk
Chicago Public Schools
11.2016 - 03.2020
Administrative Clerk
Consultants in Cardiology and Electrophysiology
08.2015 - 11.2016
Receptionist
America’s Best Contacts & Eyeglasses
03.2012 - 08.2015
Associate of Arts - Liberal Arts
Harold Washington College
High School Diploma -
Marie Curie Metropolitan High School