Andrea Cheeseborough
Tallahassee
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Adept at multitasking and prioritizing tasks to ensure efficient workflow.
Overview
10
10
years of professional experience
Work History
Unit Clerk/Supervisor
Sodexo Inc. and Affiliated Companies
03.2020 - Current
- Build deposits daily and ensure safe has correct amount.
- Reconciling and reporting any discrepancies found in the records, Input all sales data for unit.
- Checking for accuracy in reports, figures and postings, Producing a variety of reports including income statements and balance sheets, Entering debits and credits into software applications and databases accurately.
- Ordered office supplies, equipment, and other materials as needed.
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Correctional Officer
Florida Department of Corrections
05.2019 - 12.2019
- Write detailed and accurate incident reports.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Patrol the interior and exterior of the facility.
- Conduct inmate and cell searches, Inspect visitors and packages delivered to the facility.
- Respond to crisis situations as outlined by policies and procedures.
- Oversee inmate activities including meals, classes, visitation, and recreation.
- Monitor inmates and grounds with surveillance cameras.
Team Leader
Popeyes
05.2018 - 06.2019
- Conducted regular performance reviews to assess individual team member progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Ensure that drawer amounts are correct and that there is adequate change.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, which are prepared to order or kept warm until sold.
Customer Service Supervisor
The Home Depot
06.2017 - 04.2018
- Provided information about products and services available to customers.
- Answered phone calls from customers promptly and courteously.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Maintained an organized system for tracking customer interactions and feedback.
- Resolved customer inquiries in a timely manner.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Service Desk Supervisor
Walmart
09.2015 - 03.2017
- Arrange for the provision of services to customers, and accept returns.
- Coordinated with internal departments to handle wide range of guest needs.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Cash checks for customers, assist customers in paying bills by cash, vouchers, or checks.
- Introduced automation tools to streamline repetitive tasks, increasing efficiency across the service desk operations.
Education
High School Diploma in General Studies -
Hagerty High School
Oviedo, FL05.2009
Skills
- Cash Handling
- Retail
- Data Entry
- Customer Service
- Typing
- Supervisory Experience
- Problem Solving
- Time Management
- Communication
Timeline
Unit Clerk/Supervisor
Sodexo Inc. and Affiliated Companies
03.2020 - Current
Correctional Officer
Florida Department of Corrections
05.2019 - 12.2019
Team Leader
Popeyes
05.2018 - 06.2019
Customer Service Supervisor
The Home Depot
06.2017 - 04.2018
Service Desk Supervisor
Walmart
09.2015 - 03.2017
High School Diploma in General Studies -
Hagerty High School
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