Andrea Cibelli
Flagler Beach,Florida
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
14
14
years of professional experience
Work History
Branch Operations Manager
Cardinal Financial Company, LP
CHARLOTTE, NC
09.2021 - Current
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Trained employees on proper procedures and strategies to improve productivity.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Sales increased by 10%
- Managed 5 millions dollars pipeline
Branch Operations Manager
Alterra Home Loans
Santa Fe, New Mexico
03.2020 - 09.2021
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed 5 millions dollars pipeline
Mortgage Department Supervisor
Guadalupe Credit Union
Santa Fe, NM
07.2018 - 03.2020
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Used coordination and planning skills to achieve results according to schedule
- Developed team communications and information for meetings
- Managed to 2.5 millions dollar pipeline
- Close 15-20 files per month
Consumer Loan Officer
Guadalupe Credit Union
Santa Fe, NM
12.2017 - 06.2018
- Recommended loan approvals and denials based on customer loan application reviews
- Reviewed and edited loan agreements to promote efficiency and accuracy
- Originated, reviewed, processed, closed and administered customer loan proposals
Assistant Branch Manager
Hamilton Group Funding
Santa Fe, United States
06.2013 - 11.2017
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Developed sales strategy to meet established sales objective
Mortgage Loan Officer
Bank of America
Fort Myers, Florida
03.2015 - 06.2015
- Worked with underwriters to fix application problems and resolve issues
- Reviewed loan files and updated to match current standards
- Explained different types of loans pertaining to client situations
Consumer Loan Officer
Guadalupe Credit Union
Santa Fe, NM
12.2008 - 06.2013
- Originated, reviewed, processed, closed and administered customer loan proposals
- Reviewed and edited loan agreements to promote efficiency and accuracy
- Recommended loan approvals and denials based on customer loan application reviews
Education
SAFE Act Mortgage Originator - Mortgage Lending
On Course Learning
New MexicoLending And Financing
University of Lending - CUNA
Native American Lending Practices
Tribal Homeownership
Real Estate
Kaplan Institute
Albuquerque, NMAssociates Degree - Financing
Universidad Del Trabajo Del Uruguay
Uruguay03.1988
Skills
- ENCOMPASS 360 LOS
- DU, DO, GUS, LP systems
- Mortgage lending
- Supervisory experience
- Banking
- Staff Training
- Customer service awareness
- ITIN lending Training
- Octane LOS
Additional Information
Fluent speaking, reading and writing in English and Spanish
Timeline
Branch Operations Manager
Cardinal Financial Company, LP
09.2021 - Current
Branch Operations Manager
Alterra Home Loans
03.2020 - 09.2021
Mortgage Department Supervisor
Guadalupe Credit Union
07.2018 - 03.2020
Consumer Loan Officer
Guadalupe Credit Union
12.2017 - 06.2018
Mortgage Loan Officer
Bank of America
03.2015 - 06.2015
Assistant Branch Manager
Hamilton Group Funding
06.2013 - 11.2017
Consumer Loan Officer
Guadalupe Credit Union
12.2008 - 06.2013
SAFE Act Mortgage Originator - Mortgage Lending
On Course Learning
Lending And Financing
University of Lending - CUNA
Native American Lending Practices
Tribal Homeownership
Real Estate
Kaplan Institute
Associates Degree - Financing
Universidad Del Trabajo Del Uruguay
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