Summary
Overview
Work History
Skills
Timeline
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JENNIFER KOERBER

Reisterstown,MD

Summary

Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.

Overview

18
18
years of professional experience

Work History

Branch Operations Manager

NFM Lending
11.2024 - Current
  • Managed Operations for the Towson Branch
  • Ran a pipeline of over 150 loans per month
  • Trained new operations staff for individual roles
  • Assist the mortgage loan personnel with product guidelines clarification, and helping to overcome challenges to clear loans for closing
  • Confidently reported pipeline reports to the branch managers
  • Created and facilitated monthly trainings for Operations

Processing Manager

Contour Mortgage Corporation
06.2015 - 11.2024
  • Managed a group of 6 Processors
  • Ran a pipeline of over 200 loans per month, while carrying my own pipeline of 15 loans per month
  • Trained new Processors promoted from within and new hires with experience
  • Assist the mortgage loan personnel with product guidelines, required loan documents and approval condition changes
  • Demonstrate ability to assess creditworthiness while adhering to regulatory and compliance requirements
  • Reviewed final approvals and reviewed entire loan file through verification processes, including adherence to investor guidelines
  • Confidently reported pipeline reports to direct managers, gave individual goals for my processors while helping them obtain those goals
  • Assisted in hitting company records with most loans closed in a month and most loans closed in the last week of the month

Sr. Mortgage Team Processing Captain

NewDay Financial, LLC
10.2011 - 12.2014
  • Team leader for a group of 6 Processors
  • Ran a pipeline of over 100 loans per month, while carrying my own pipeline of 40-60 loans per month
  • Trained Jr
  • Processors with no mortgage experience in basic to extensive Processing skills
  • Assist the mortgage loan personnel with product guidelines, required loan documents and approval condition changes
  • Demonstrate ability to assess creditworthiness while adhering to regulatory and compliance requirements
  • Reviewed final approvals and reviewed entire loan file through verification processes, including adherence to investor guidelines
  • Confidently reported pipeline reports to direct managers, gave individual goals for my processors while helping them obtain those goals
  • Assisted in hitting company records with most loans closed in a month and most loans closed in the last week of the month

Sr. Mortgage Processor

Axios Financial
02.2007 - 08.2009
  • Perform all tasks necessary to process loans accurately while meeting sales goals and processing deadlines
  • Compile, review and verify residential loan application files to meet established standards, including type and amount of mortgage, borrower assets, liabilities, and employment
  • Communicate directly with borrowers, loan officers and underwriting to clear stipulations needed for mortgage loan files to ensure quick turnaround
  • Top producer for consecutive months in a row with obtaining personal monthly goals of 40-45 closings

Skills

  • Microsoft Office Suite
  • Calyx Point
  • Encompass
  • Lending Space
  • Strategic planning
  • Customer follow-up
  • Leadership qualities
  • Organizational growth

Timeline

Branch Operations Manager

NFM Lending
11.2024 - Current

Processing Manager

Contour Mortgage Corporation
06.2015 - 11.2024

Sr. Mortgage Team Processing Captain

NewDay Financial, LLC
10.2011 - 12.2014

Sr. Mortgage Processor

Axios Financial
02.2007 - 08.2009

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JENNIFER KOERBER