Joseph Giubileo
Senior Specialist Relationship Banker
Staten Island,NY
Summary
Accomplished Branch Operations Manager with a demonstrated track record of success in bank leadership positions. Well-versed in BSA, OFAC, Patriot Act and other governing standards, as well as industry best practices and methods to optimize operations for long-term business success. Highly effective leader, planner and problem-solver.
Overview
12
12
years of professional experience
Work History
Branch Operations Manager
Santander
12.2022 - Current
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed daily, weekly, monthly, and quarterly compliance checks, leading to strong branch operations.
- Assessed employee performance and developed improvement plans.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
- Managed daily cash transactions, incoming and outgoing vault shipments and monthly cash audits
Head Teller
Citibank
05.2019 - 12.2022
- Supervise, train, evaluate, and mentor bank teller staff
- Track key bank and staffing metrics and produce reports.
- Handle communication and behavior problems with clients and tellers.
- Assist by managing supply of cash, exceeding $1,500,000, for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed.
- Manages weekly, monthly, semi-annual, and annual audits.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
Teller
Citibank
04.2017 - 05.2019
- Proficiently executed all service and referral opportunities to ensure exceptional customer service. Showed initiative, understanding and took lead on client issues to ensure they were solved within a timely manner.
- Displayed strong sales and excellent customer service skills by presenting products and services to clients including ATM, Online and Telephone Banking.
- Provided consistent attentive customer service leading to respected performance reviews.
- Assisted clients with international transfers, deposits, and withdrawals daily.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Sales Associate
Lowes Home Improvment
12.2013 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Bed Bath And Beyond
10.2012 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
B.A - Communications
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Compliance Reviews
- Federal Regulations
- Compliance Reporting
- Proficient in Microsoft Office Suite, which includes Microsoft Excel, Outlook, PowerPoint and Word
Timeline
Branch Operations Manager
Santander
12.2022 - Current
Head Teller
Citibank
05.2019 - 12.2022
Teller
Citibank
04.2017 - 05.2019
Sales Associate
Lowes Home Improvment
12.2013 - 04.2017
Sales Associate
Bed Bath And Beyond
10.2012 - 12.2013
B.A - Communications
College of Staten Island of The City University of New York