Jenny Giovannini

• Ensured compliance with banking regulations and policies.
• Developed strategies to optimize branch operations.
• Performed routine audits of branch operations to identify areas for improvement.
• Coached staff on policies, procedures and performance strategies.
• Planned work schedules to maintain adequate staffing levels.
• Managed inventory levels of cash, supplies, and other resources.
• Managed branch files per recordkeeping and compliance requirements.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization.
• Monitored staff performance to ensure adherence to customer service standards.
• Conducted regular training sessions for staff on new products, services, and customer service techniques.

• Handled sensitive and confidential employee information with complete discretion.
• Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
• Processed employee status changes, keeping human resources systems and employee records up to date.
• Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
• Maintain employees personal files in Workday up to date. Make updates as it need it.

Assist clients with their financial needs.

• Including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks, and offer the right recommendation to our different bank products.
• Ensure cash drawer balance and work align with company policies.
• Listen to customers' questions and concerns and transfer them into the right department.
• Maintained confidentiality of bank records and client information.
• Explained bank services, financial products and applicable fees to customers.

• Interview, hire and provide Orientation for new candidates.
• Make schedules.
• Forecasting sales.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Maintain food and equipment inventories, and keep inventory records.
• Train and follow up with associates about their performances.
• PnL.
• Work closely with the marketing team to create strategies to increase store sales forecast.
• Develop and train future managers.
• Perform store audits to ensure that all cash handling and safety rules were followed.