Andrea Clark
Summary
Dynamic professional with a robust background at General Motors Co, demonstrating exceptional attention to detail and adaptability. Excelled in enhancing public safety and improving traffic flow for the City of Detroit, showcasing strong patrol expertise and decision-making skills. Proven track record in fostering customer satisfaction and team collaboration, underpinned by proficiency in Microsoft Office.
Overview
29
29
years of professional experience
Work History
Parking Enforcement Officer
City of Detroit
01.2023 - Current
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Collaborated with local law enforcement agencies to address recurrent or problematic parking issues.
Customer Service Manager
Value City Furniture
02.2021 - 01.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Customer Service Representative/Bank Teller
Public Service Credit Union
05.2019 - 02.2021
- Responded to customer requests for products, services, and company information.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Certified Nursing Assistant
West Bloomfield Nursing Center
10.2016 - 04.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Certified Medical Assistant
Oakwood Hospital and Medical Center
09.2013 - 03.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Line Assembler/Manufacturing Associate
General Motors Co
05.1995 - 05.2010
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
Education
Nursing Practice
Baker College
Allen Park, MI2019
GED -
David Mackenzie
Detroit, MI06.1993
Skills
- Decision-Making
- Adaptability and Flexibility
- Customer-focused
- Team Building and Leadership
- Microsoft Outlook, Word, and Excel
- Problem-Solving
- Quality Improvement
- Professionalism and Courtesy
- Money Handling
Timeline
Parking Enforcement Officer
City of Detroit
01.2023 - Current
Customer Service Manager
Value City Furniture
02.2021 - 01.2023
Customer Service Representative/Bank Teller
Public Service Credit Union
05.2019 - 02.2021
Certified Nursing Assistant
West Bloomfield Nursing Center
10.2016 - 04.2018
Certified Medical Assistant
Oakwood Hospital and Medical Center
09.2013 - 03.2014
Line Assembler/Manufacturing Associate
General Motors Co
05.1995 - 05.2010
Nursing Practice
Baker College
GED -
David Mackenzie