ANDREA COHEN
Kearny,NJ
Summary
With over 15 years of experience in customer service, including a strong background in the food service industry, dedicated and meticulous professional. Consistently demonstrated ability to cultivate positive relationships, provide exceptional service, and effectively handle high-pressure environments. Eager to utilize strong communication skills and expertise in customer satisfaction to make a valuable contribution to a dynamic team.
Overview
19
19
years of professional experience
Work History
Server
Anthony's Coal Fired Pizza
Clifton, NJ And Edison, NJ
06.2021 - 09.2024
- Enhanced dining experience by consistently presenting dishes with appropriate garnishes and accompaniments.
- Monitored guest satisfaction and resolved immediate needs.
- Delivered outstanding customer service by foreseeing and attending to guest requirements.
Delivery Driver
Uber Eats
Edison, NJ
07.2020 - 06.2021
- Ensured exceptional customer service throughout food delivery.
- Coordinated delivery routes utilizing GPS for maximum efficiency.
- Upheld strong customer satisfaction by providing prompt and reliable service.
Server & Hostess
Tony's Pizzeria & Restaurant
Edison, NJ
03.2010 - 03.2020
- Delivered food and beverages efficiently, maintaining order accuracy.
- Anticipated guest needs, such as refilling drinks and providing extra condiments, to maintain a high level of satisfaction without requiring prompts from patrons
- Supported inventory checks, helping maintain adequate stock levels for smooth operations
Customer Service Advisor
Sears Auto Center
Watchung, NJ
06.2005 - 02.2010
- Ensured timely and attentive support for customer queries.
- Identified customer needs, noted inquiries, and suggested relevant services and products.
- Coordinated with technicians to guarantee prompt and precise service completion.
- Entered and managed customer orders, inventory data, and product details to support smooth operations.
Education
High School Diploma -
John P. Stevens High School
Edison, NJ06.2003
Skills
- Communication
- Time management
- Problem solving
- Attention to detail
- Customer service
- Organization
Additional Information - Technical Skills
- Microsoft Office
- Adobe Acrobat
- POS systems
Timeline
Server
Anthony's Coal Fired Pizza
06.2021 - 09.2024
Delivery Driver
Uber Eats
07.2020 - 06.2021
Server & Hostess
Tony's Pizzeria & Restaurant
03.2010 - 03.2020
Customer Service Advisor
Sears Auto Center
06.2005 - 02.2010
High School Diploma -
John P. Stevens High School