Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Andrea Cole

Florence,AL

Summary

Dynamic and detail-oriented Police Communications Officer II with the Alabama Law Enforcement Agency, skilled in NCIC operations and emergency response coordination. Proven ability to manage call data entry and maintain accurate records under pressure, ensuring seamless communication and support for law enforcement operations.

Overview

35
35
years of professional experience
1
1
Certification

Work History

POLICE COMMUNICAATIONS OFFICER II

ALABAMA LAW ENFORCEMENT AGENCY
05.2020 - Current
  • Communicated with officers via two-way radio and Southern Linc for real-time coordination.
  • Answered MEVO and ALEA telephone inquiries, facilitating communication between agencies and the public.
  • Operated NCIC computer for driver’s license, vehicle tags, and warrant confirmations.
  • Entered call data into computer-aided dispatch system to enhance tracking accuracy.
  • Conducted monthly NCIC validations of abandoned vehicles to maintain compliance and system integrity.
  • Compiled necessary paperwork for THI troopers to ensure compliance.
  • Updated spreadsheets with accurate data for reporting purposes.

POLICE COMMUNICATIONS OFFICER I

ALABAMA LAW ENFORCEMENT AGENCY
03.2018 - 05.2020
  • Communicated with officers via two-way radio and Southern Linc for effective coordination.
  • Operated NCIC computer to verify driver's licenses, vehicle tags, and confirm warrants.
  • Entered call data into computer-aided dispatch system, enhancing tracking accuracy.
  • Answered MEVO and ALEA telephone inquiries to assist other agencies and the public.
  • Conducted monthly NCIC validations of abandoned vehicles, ensuring compliance and data integrity.
  • Updated spreadsheets with relevant data, maintaining thorough documentation for operational needs.
  • Compiled necessary paperwork for THI troopers to ensure compliance.

POLICE DISPATCHER

City of Muscle Shoals Police Department
Muscle Shoals, Alabama
10.2012 - 02.2018
  • Communicated effectively with officers via two-way radio, improving coordination during critical operations.
  • Entered call data into computer-aided dispatch system, enhancing response accuracy and efficiency.
  • Operated NCIC computer for driver's license and vehicle tag verification, confirming warrants.
  • Answered telephone inquiries promptly, facilitating timely information retrieval for public and officers.
  • Conducted thorough searches of female inmates to maintain security protocols.

POLICE DISPATCHER

City of Sheffield Police Department
Sheffield, AL
07.2010 - 10.2012

Communicated with officers via two-way radio to relay critical information.

  • Entered call data into Spillman computer-aided dispatch system, ensuring accurate and timely record-keeping.
  • Answered telephone inquiries promptly, providing effective assistance to callers and enhancing communication.
  • Operated NCIC computer for driver’s licenses and vehicle tags, confirming warrants.
  • Updated jail log to maintain current inmate records, supporting operational integrity and law enforcement efficiency.
  • Conducted searches of female inmates following established protocols.

CONSTRUCTION RECEPTIONIST

TIM RHODES ELECTIC
03.2009 - 05.2010
  • Executed monthly billing for construction contracts, securing timely payments and supporting cash flow.
  • Compiled detailed records of costs for each construction job, facilitating budget management and financial analysis.
  • Managed accounts payable and receivable along with weekly payroll processing to maintain accurate financial operations.
  • Answered telephone inquiries to assist clients and colleagues.
  • Maintained comprehensive human resources files for all employees.

OFFICE MANAGER

ALABAMA AWNINGS
11.2007 - 02.2009
  • Managed accounts payable, accounts receivable, and weekly payroll processes to ensure accurate financial reporting.
  • Created customer estimates using computer software to ensure accuracy.
  • Maintained human resources files for all employees to support compliance.
  • Answered telephone inquiries promptly, delivering essential information to enhance customer satisfaction.
  • Assisted customers visiting office to enhance service experience.
  • Supported colleagues by completing various administrative tasks, contributing to overall office efficiency.

SECRETARY

ALLSTATE INSURANCE
07.2007 - 10.2007
  • Executed reception duties, answered telephone inquiries, and assisted in-office customers to enhance service experience.
  • Managed customer inquiries and requests to streamline office operations and improve client satisfaction.
  • Utilized computer systems to generate accurate quotes for potential customers, facilitating informed purchasing decisions.
  • Maintained organized human resources files to ensure compliance with regulations.

INVENTORY CONTROL CLERK

FLORENCE GAS DEPARTMENT
01.1995 - 04.2007
  • Supported annual inventory count, contributing to accurate stock levels for effective inventory management.
  • Processed purchase requests and orders for materials, ensuring timely procurement to support operations.
  • Created and organized supplier files to streamline sourcing processes and enhance supplier relations.
  • Sold natural gas decorative lights and grills while managing product inventory.
  • Assisted customers with product selection and order placement.
  • Answered telephone inquiries to provide prompt customer support.

SECRETARY FOR CAPTAIN’S AND DEPUTY CHIEF’S

FLORENCE POLICE DEPARTMENT
04.1991 - 01.1995
  • Ensured continuity of operations by providing administrative support during absence.
  • Typed correspondence, emails, memos, and grant applications to support effective communication.
  • Answered telephone inquiries to facilitate effective communication.
  • Assisted public visitors at police department to address inquiries and provide guidance.
  • Supported new employee evaluations by assisting with written and physical fitness assessments.
  • Compiled purchase orders based on received invoices to maintain accurate records.

Education

Associates in Applied Science Degree - Office Administration - Accounting, Office Administration – Clerical

Northwest Shoals Community College
Muscle Shoals, AL
08-2012

Legal Secretary Certificate -

08-1990

Standard high school diploma -

ROGERS HIGH SCHOOL
Florence, AL
05-1989

Data Processing and Accounting Certificates -

ALLEN THORNTON CAREER TECHNICAL SCHOOL
KILLEN, AL
05-1989

Skills

  • NCIC operation proficiency
  • Computer-aided dispatch
  • Dispatch procedures
  • Radio communication skills
  • Emergency coordination
  • Call data entry
  • ROAD, ALACOP, ECRASH and LETS proficiency
  • Multitasking under pressure

Certification

• ACJIC NCIC Certification, began 08/01/10 recertified on 01/01/26
• Notary Public, 05/01/29
• National TIM Responder Training Program for Alabama
• State of Alabama Sexual Harassment Prevention
• State of Alabama Family Medical Leave Act
• ALEA Employment Law and Ethics Training
• 911 Buddy Check – Mental Health and Wellness Summit
• FEMA Incident Command System
• Alabama Fusion Center – Missing Person Alerts – Agriculture/Rural Crimes – Social Media

References

Available upon request

Timeline

POLICE COMMUNICAATIONS OFFICER II

ALABAMA LAW ENFORCEMENT AGENCY
05.2020 - Current

POLICE COMMUNICATIONS OFFICER I

ALABAMA LAW ENFORCEMENT AGENCY
03.2018 - 05.2020

POLICE DISPATCHER

City of Muscle Shoals Police Department
10.2012 - 02.2018

POLICE DISPATCHER

City of Sheffield Police Department
07.2010 - 10.2012

CONSTRUCTION RECEPTIONIST

TIM RHODES ELECTIC
03.2009 - 05.2010

OFFICE MANAGER

ALABAMA AWNINGS
11.2007 - 02.2009

SECRETARY

ALLSTATE INSURANCE
07.2007 - 10.2007

INVENTORY CONTROL CLERK

FLORENCE GAS DEPARTMENT
01.1995 - 04.2007

SECRETARY FOR CAPTAIN’S AND DEPUTY CHIEF’S

FLORENCE POLICE DEPARTMENT
04.1991 - 01.1995

Associates in Applied Science Degree - Office Administration - Accounting, Office Administration – Clerical

Northwest Shoals Community College

Legal Secretary Certificate -

Standard high school diploma -

ROGERS HIGH SCHOOL

Data Processing and Accounting Certificates -

ALLEN THORNTON CAREER TECHNICAL SCHOOL
Andrea Cole