ANDREA COLEMAN
Houston,Texas
Summary
Dynamic professional with a proven track record at E. A. Renfroe, excelling in roles requiring exceptional detail-orientation and analytical thinking. Mastered multitasking across high-volume claims and credentialing processes, enhancing customer satisfaction and compliance accuracy. Skilled in risk analysis and problem-solving, consistently achieving and surpassing company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Auto Express Adjuster/AWC
E. A. Renfroe
02.2023 - 08.2023
- Delivered a remarkable customer experience throughout the handling of low-complexity and AWC State Farm auto claims in a timely manner.
- Thoroughly explained policies, procedures, and the claim process through excellent communication service skills to ensure understanding and determine coverage.
- Accurately and professionally answered inquiries via phone regarding automobile claims in a high-volume work environment, utilizing active listening skills to ensure customer expectations were consistently met.
Property Desk Adjuster
ClaimCor
10.2022 - 12.2022
- Adjusts moderately complex, to highly complex property claims. These claims include structural damage involving moderate to high dollar value and severity, personal property claims involving moderate to high value, and Additional Living Expense (ALE) claims involving moderate to high dollar value.
- Supports workload surges and/or catastrophe operations as needed, including working significant overtime during designated catastrophe events.
- Assessed property, contents, damages, and reviewed estimates for accuracy in a timely manner to ensure customer service expectations were consistently met.
ILR Auto Express Adjuster
E. A. Renfroe
09.2021 - 09.2022
- Professionally contacted, interviewed and obtained facts of loss from insureds, claimants, and witnesses involved in vehicle related losses for State Farm
- Accurately documented the loss, set up rental reservations and addressed immediate questions regarding the claims process to maintain customer satisfaction and loyalty
- Thoroughly explained policies, procedures, claim process and answered inquiries regarding automobile claims to ensure customer expectations were consistently met
Credentialing Specialist/Coordinator
United Memorial Medical Center
Houston, TX
10.2016 - 03.2020
- Assisted with all functions related to healthcare workers and other contractor staff credentialing, re-credentialing and privileging in accordance with regulatory and compliance guidelines
- Communicated with providers and field associates regarding credentialing status
- Collaborated with department management the streamlining and updating of credentialing processes
Scheduling-Credentialing Specialist
Parallon
Houston, TX
08.2012 - 09.2016
- Maintained current credentials to ensure business was within regulations and in compliance with NCQA Federal, State and Local laws
- Facilitates initial appointment, re-appointment and tracking of expired documents, reviews and performs primary source verification of all applicant licensure, malpractice insurance, education and training
- Performed audit reviews of completed credentialing files monthly to ensure accuracy, quality, timeliness and data entry accuracy and integrity of the credentialing database system
Credit Analyst III
CSC Credit Service
Houston, TX
08.2000 - 08.2011
- Assessed and reviewed the creditworthiness of loan applicant’s ability to repay loans and made recommendations for approval or denial of loan applications
- Analyzed customer’s credit information to assess and set credit limits
- Trained, monitored analysts’ portfolio performance and provide on-going coaching and mentoring of accounting staff
Education
Associates - Liberal Arts
Houston Community College
Houston, TXCertification - Texas-All Lines Adjuster Pre-Licensing Course
Dream Team 3 Adjusting Academy
Ennis, TXSkills
- Effective Time Management
- Detail-Oriented
- Multitasking
- Active Listening
- Analytical Thinking
- Organization
- Risk Analysis
- Auditing
- Problem Solving
Certification
- Certified Medical Administrative Assistant
- Texas-All Lines Adjuster Pre-Licensing Course, Dream Team 3 Adjusting Academy, Ennis, TX
- Adjuster Certifications, State Farm Auto & Property, USAA, MetLife, TWIA Claims Examiner
- Adjuster License, TX (Resident), AL, AR, FL, GA, ID, IN, KY, LA, MI, MN, MS, NC, NM, OK, OR, SC, WV
Timeline
Auto Express Adjuster/AWC
E. A. Renfroe
02.2023 - 08.2023
Property Desk Adjuster
ClaimCor
10.2022 - 12.2022
ILR Auto Express Adjuster
E. A. Renfroe
09.2021 - 09.2022
Credentialing Specialist/Coordinator
United Memorial Medical Center
10.2016 - 03.2020
Scheduling-Credentialing Specialist
Parallon
08.2012 - 09.2016
Credit Analyst III
CSC Credit Service
08.2000 - 08.2011
Associates - Liberal Arts
Houston Community College
Certification - Texas-All Lines Adjuster Pre-Licensing Course
Dream Team 3 Adjusting Academy
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