Andrea Collado

Starbucks Coffee Company

07.2003 - Current

Managed budgets, financial reporting, and expense control to ensure profitability for each store location under my supervision.
Improved inventory management through the implementation of efficient tracking systems and regular audits.
Oversaw new store openings, renovations, and remodeling projects to enhance store environments, attracting new customers while retaining existing ones.
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Created and oversaw Coaching for Development training programs for operations.
Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Assessed skill gaps for employees and developed training courses to meet identified needs.
Facilitated virtual, in-person and blended learning sessions.
Organized and led staff orientation programs and training to promote collaboration.
Developed job-specific competencies and performance standards.
Designed and executed leadership development programs, preparing high-potential employees for future management roles.
Developed and implemented successful onboarding program.
Trained and mentored over 45% new hired upper leadership to fulfill various roles across two Sacramento markets.

Summary