Andrea Collier
Baton Rouge,LA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance/Treatment Coordinator
Stevens Dental
Baton Rouge, LA
11.2022 - Current
- Submitting insurance claims, sending pre-authorizations, and tracking claim statuses to ensure timely reimbursement.
- Managing full-cycle revenue operations, ensuring smooth insurance verification and claims processing.
- Reviewing and following up on outstanding balances while counseling patients on treatment plans and financial options to enhance understanding and compliance.
- Generating daily financial reports to maintain accuracy and uphold compliance standards.
Sales Associate
Ulta Salon and Cosmetics
Baton Rouge, Louisiana
11.2023 - Current
- Educating customers about skincare routines and makeup application techniques.
- Maintaining inventory levels and organized merchandise on sales floor.
- Processing transactions accurately and efficiently at the cash register.
- Helping customers find specific products, answered questions, and offered product advice.
Dental Assistant
Smile Studio
Zachary, LA
02.2021 - 11.2022
- Assisted in restorative, surgical, and emergency dental procedures.
- Coordinated front-desk operations, including appointment scheduling and insurance benefit verification, ensuring smooth patient flow.
- Informed patients about financial obligations and insurance coverage to enhance understanding and compliance.
- Maintained HIPAA-compliant records and submitted claims in Dentrix.
- Oversaw clinical supply inventory and tracked financials using Excel, supporting budget management and resource allocation.
Training Specialist
Open Health Care
Baton Rouge, LA
02.2019 - 02.2021
- Developed tailored training programs to meet employee development needs.
- Delivered engaging training through lectures, group discussions, and multimedia to enhance learning retention.
- Facilitated onboarding and orientation for new hires to ensure smooth integration into the team.
- Created training manuals and course materials.
- Provided technical training on Athena and Dentrix Ascend.
- Managed 30/60/90-day evaluations and troubleshooting ticket submissions to support staff performance and address needs.
- Oversaw access to EMR system for staff and patients.
Dental Assistant
Tiger Smile Dental
Baton Rouge, LA
06.2017 - 02.2019
- Supported dentists in four-handed dentistry procedures, oral surgery, and endodontics.
- Captured x-rays, impressions, and applied fluoride to assist in accurate diagnosis and treatment.
- Executed lab duties such as pouring/trimming models and fabricating trays and crowns to support efficient dental procedures.
- Educated patients on oral hygiene and preventive care to promote better dental health.
- Managed clinical supply inventory by ordering and tracking supplies regularly.
Dental Assistant
Heartland Dental
Baton Rouge, LA
07.2015 - 06.2017
- Assisted chairside during restorative and surgical procedures, contributing to patient comfort and procedure efficiency.
- Performed lab tasks and created temporary restorations, supporting seamless patient care.
- Maintained compliance of patient records with privacy and healthcare regulations, safeguarding patient confidentiality.
Education
Dental Assistant Certification -
Baton Rouge Dental Assistant Academy
Baton Rouge, LA05-2015
Bachelor of Science - Unified Public Safety Administration, Health Science Administration
Northwestern State University
Natchitoches, LASkills
- Revenue cycle management
- Claims processing
- Patient account management
- Regulatory compliance
- HIPAA compliance
- Staff training and development
Certification
- Dental Assistant Certification, Baton Rouge Dental Assistant Academy
- HIPAA & Healthcare Compliance
- CPR Certified
Timeline
Sales Associate
Ulta Salon and Cosmetics
11.2023 - Current
Insurance/Treatment Coordinator
Stevens Dental
11.2022 - Current
Dental Assistant
Smile Studio
02.2021 - 11.2022
Training Specialist
Open Health Care
02.2019 - 02.2021
Dental Assistant
Tiger Smile Dental
06.2017 - 02.2019
Dental Assistant
Heartland Dental
07.2015 - 06.2017
Dental Assistant Certification -
Baton Rouge Dental Assistant Academy
Bachelor of Science - Unified Public Safety Administration, Health Science Administration
Northwestern State University