Andrea Collins
Baytown,TX
Summary
Seeking Remote Customer Service Representative role, offering 4 years of customer service experience. Excelled in roles requiring professional client interaction, accurate record-keeping, and issue resolution. Recognized for outstanding service delivery and maintaining high customer satisfaction ratings.
Overview
9
9
years of professional experience
Work History
Customer Service
Carenet Healthcare
2023.11 - Current
- Provided courteous and professional assistance to clients, ensuring efficient enrollment and PCP assignment within a healthcare program
- Consistently achieved high-quality service standards, reflected in an average call grade of 92% and leading the completion of Health Risk Assessments.
Customer Service
Omni
2023.03 - 2023.10
- Provided courteous and professional assistance to a diverse clientele, ensuring high levels of customer satisfaction
- Maintained detailed records of customer interactions and transactions, capturing accurate information for reporting purposes
- Supported customers in managing their credit and debit card accounts, addressing inquiries and resolving issues effectively.
Customer Service
Conduent
2022.07 - 2023.02
- Provided exceptional customer service, ensuring a welcoming and professional interaction for all clients
- Maintained meticulous records of customer interactions, capturing detailed and accurate call reports
- Resolved a wide range of inquiries, including billing issues and technical concerns, leading to positive feedback on customer satisfaction surveys.
Nail Technician
Majesty Nail Co
2022.04 - 2022.07
- Delivered personalized customer service, assessing individual preferences to provide tailored nail care solutions
- Crafted customized nail enhancements, ensuring client satisfaction with the final aesthetic result
- Coordinated appointment scheduling to optimize client flow and enhance operational efficiency.
Nail Technician
Belles Nail Bar
2021.11 - 2021.12
- Engage with clients to assess their preferences and provide personalized nail care services
- Craft customized nail enhancements in alignment with client expectations and industry standards.
Mobile Sales Associate
TROC
2018.06 - 2019.05
- Welcomed and engaged with clients, providing a professional and amicable service environment
- Assessed customer requirements through targeted inquiries to identify appropriate solutions
- Directed patrons to optimal product selections, aligning with their specific needs and preferences.
Team Member
Wendys
2018.01 - 2018.06
- Welcomed patrons, ensuring a warm and professional reception to enhance customer experience
- Maintained cash transactions with impeccable accuracy, achieving a consistent 100% rate in daily audit reconciliations.
Team Member
Wendys
2015.08 - 2016.03
- Delivered exceptional customer service by engaging with patrons in a courteous and professional manner
- Maintained financial responsibility by managing a cash drawer with complete accuracy, ensuring flawless end-of-day audit reports.
Education
Associates Degree -
East Mississippi Community College
Skills
- CRM Software
- Call center experience
- Multitasking Abilities
- Data Entry
- Team Collaboration
- Salesforce
- Excel
- Customer Engagement
Timeline
Customer Service
Carenet Healthcare
2023.11 - Current
Customer Service
Omni
2023.03 - 2023.10
Customer Service
Conduent
2022.07 - 2023.02
Nail Technician
Majesty Nail Co
2022.04 - 2022.07
Nail Technician
Belles Nail Bar
2021.11 - 2021.12
Mobile Sales Associate
TROC
2018.06 - 2019.05
Team Member
Wendys
2018.01 - 2018.06
Team Member
Wendys
2015.08 - 2016.03
Associates Degree -
East Mississippi Community College