Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Andrea Collins

Taylorsville,UT

Summary

Dynamic Account Manager with a proven track record at APA Benefits, excelling in client relations and strategic planning. Enhanced customer satisfaction through effective issue resolution and streamlined communication. Recognized for implementing process improvements that boosted team efficiency and compliance, fostering strong partnerships and driving retention.

Overview

27
27
years of professional experience

Work History

Account Manager

APA Benefits
Salt Lake City, UT
06.2021 - Current
  • Cultivated strong client relationships to ensure satisfaction and retention.
  • Coordinated account management activities, streamlining communication between clients and internal teams.
  • Managed accounts ensuring compliance with industry regulations and standards.
  • Implemented process improvements that enhanced workflow efficiency within the account management team.

Billing Specialist

UPS Customer Center
Salt Lake City, UT
08.2015 - 06.2021
  • Resolved customer inquiries related to billing discrepancies and account management.
  • Implemented proactive measures to reduce billing errors and enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.

Store Manager

Arctic Circle’s
Salt Lake City, UT
01.1999 - 08.2015
  • Led daily operations to optimize inventory management and product availability.
  • Trained and mentored staff to enhance customer service capabilities.
  • Implemented sales strategies to increase store revenue and improve performance.
  • Analyzed sales data to identify trends and adjust merchandising tactics accordingly.
  • Developed schedules to maximize staff efficiency during peak hours.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

High School Diploma -

Kearns High
Salt Lake City, UT
06.2000

Skills

Account management

Customer service

Teamwork and collaboration

Client relations

Customer satisfaction

Strategic planning

Issue resolution

Timeline

Account Manager

APA Benefits
06.2021 - Current

Billing Specialist

UPS Customer Center
08.2015 - 06.2021

Store Manager

Arctic Circle’s
01.1999 - 08.2015

High School Diploma -

Kearns High
Andrea Collins