ANDREA COLLINS

• Liaison between patient, physician, or physician office staff.

• Responsible for taking patient history, triage, and documentation.

• Triage patient messages, phone calls and questions appropriately, whether it is resolving the issue within the scope of practice or utilizing physician, nurse, and ancillary staff as needed.

• Responsible for patient setup and education of in-office procedures, prepares and assists physician with in-office procedures.

• Design and educate patients on home exercise program protocols per the physician's request.

• Responsible for brace and crutch fitting and DME education.

• Worked in acute care setting and created individualized exercise programs for patients.
• Assisted Physical Therapists in developing and implementing patient care plans in outpatient setting.
• Assessed treatment plans and made adjustments for maximum benefits.
• Documented patient cases with timely updates in computer system to ensure accurate records.
• Learned new skills rapidly and applied them to daily tasks, enhancing overall workflow.

• Delivered emergency care, first aid, and initial evaluations for injuries on field, during practice, or while exercising, ensuring prompt response and athlete safety.
• Created and executed preventive programs to reduce injury risk, promoting athlete well-being.
• Facilitated care coordination among team doctors, athletes, families, and coaches to ensure comprehensive treatment and recovery.
• Devised rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
• Cleveland, OH

• Assisted clinician by fitting, measuring, repairing, and adjusting orthotic devices to enhance patient comfort and mobility.
• Ensured timely delivery of devices to patients, facilitating prompt access to necessary care.
• Cleveland, OH

• Assisted physical therapists in developing and implementing patient care plans in skilled nursing setting.
• Delivered in-home therapeutic treatments to enhance recovery for patients in skilled nursing facility.
• Provided care services in Rocky River, OH

• Collaborated with physical therapists to implement tailored patient care plans in skilled nursing setting.
• Supported patients in executing physical movements and modalities to enhance function and alleviate pain.
• Developed customized physical therapy techniques addressing individual patient needs.
• Cleveland, OH

• Assessed and adjusted treatment plans to enhance patient outcomes.
• Collaborated with Physical Therapists to develop and implement patient care plans in outpatient setting.
• Communicated with physicians to provide updates on patient care.
• Documented patient cases with comprehensive updates in electronic health record system.
• Westlake, OH

• Managed payroll operations in Cleveland, OH
• Verified and submitted timekeeping information to support accurate payroll processing.
• Calculated overtime, vacation, and sick hours to ensure accuracy of payroll data in processing database.
• Produced payroll activities documentation and reports.

• Developed individualized exercise programs for patients in acute care setting to enhance recovery.
• Collaborated with Physical Therapists to implement tailored patient care plans in outpatient setting.
• Conducted outreach programs at St Augustine Academy to promote athletic health and wellness.
• Cleveland, OH

• Registered patients for labs, surgeries, and radiology, facilitating seamless patient flow.
• Verified patient details and insurance coverage, ensuring accurate collection of co-pays.
• Organized forms and charts for each patient, enhancing accessibility of information for medical staff.
• Akron, OH

• Delivered emergency care, first aid, and initial injury evaluations on field during practices at Black River High School, ensuring athlete safety.
• Coordinated injury care with team doctors, athletes, families, and coaches to facilitate recovery and return to play.
• Provided services in Medina, OH

• Administered emergency care, first aid, and initial evaluations for injuries on field during practices, ensuring athlete safety.
• Coordinated athlete care with team doctors, families, and coaches to facilitate effective recovery and rehabilitation.
• Worked in Hudson, OH

• Coordinated care among team doctors, athletes, and coaches to optimize training and recovery processes.
• Supported healthcare team in Olympic Village by facilitating athlete care and injury management.
• Atlanta, GA