Andrea Colvin
Detroit
Summary
Results-driven team leader with a proven track record in enhancing customer service and patient care at Henry Ford Hospital. Demonstrated expertise in emergency response and decision-making, leading to a 30% improvement in patient safety through effective strategy implementation. Committed to fostering compassionate interactions while ensuring high standards of care.
Overview
12
12
years of professional experience
Work History
Patient Safety Assistant
Henry Ford Hospital
Detroit
08.2024 - Current
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Identified potential risks associated with patient care delivery systems and developed plans for mitigating those risks.
Kitchen Supervisor
Delaware North/Comerica Park
Detroit
04.2023 - Current
- Supervise and guide kitchen staff, including chefs, cooks, and kitchen assistants, to ensure proper workflow, productivity, and teamwork
- Enforce strict adherence to food safety and hygiene regulations, maintaining a clean and organized kitchen environment at all times
- Oversee inventory levels of food and kitchen supplies, placing orders as needed, and ensuring stock is well-maintained
- Train new kitchen staff members and provide ongoing coaching to enhance skills and performance
- Stay up-to-date with food safety regulations, health codes, and labor laws to ensure compliance with relevant standards
Sales Representative
Foot Locker
Eastpointe
10.2022 - 04.2023
- Greet customers warmly as they enter the store, and provide friendly and knowledgeable assistance throughout their shopping journey
- Develop a comprehensive understanding of the shoe store's products, including various brands, styles, and sizes, to offer informed recommendations to customers
- Actively engage with customers to promote featured products, current offers, and any ongoing promotions to drive sales
- Process customer purchases efficiently and accurately using the store's POS system, handling payments, exchanges, and returns
- Assist with inventory control by restocking shelves, ensuring products are appropriately displayed, and reporting low stock levels to management
Assistant Manager
Perfume Outlet
San Marcos
06.2022 - 08.2022
- Greet customers warmly and attentively as they enter the store
- Be approachable and ready to answer any questions they may have about the products, prices, or any ongoing promotions
- Ask customers about their preferences and occasions they want the perfume for, and based on their responses, suggest suitable options
- Offer them a sample to smell and try on their skin, as fragrances can vary based on body chemistry
- Upselling and Cross-selling
- Handling Complaints
- Learn how to operate the point-of-sale (POS) system efficiently to process transactions, issue receipts, and handle payments
- Accuracy is crucial in handling financial transactions
- Keep the store tidy and well-organized
- Ensure that the perfume displays are stocked and that the testers are readily available for customers to try
- Understand the different fragrance families, such as floral, citrus, woody, oriental, etc
- This knowledge will help you categorize and recommend fragrances more effectively
Picker
Universal Warehouse
Detroit
09.2021 - 03.2022
- Review order sheets or electronic picking systems to identify the items and quantities needed for each order
- Assist in regular inventory counts and ensure that stock levels are accurately updated in the warehouse management system
- Safely and securely pack selected items in appropriate containers or boxes, ensuring they are adequately protected for transportation
- Inspect products for damages, defects, or discrepancies, reporting any issues to the warehouse supervisor
- Utilize material handling equipment such as forklifts, pallet jacks, or hand carts to transport items within the warehouse
- Meet productivity goals and deadlines, efficiently completing picking tasks to support timely shipments
Security Guard
Greektown Casino
Detroit
06.2017 - 07.2021
- Conduct regular patrols of the assigned premises, including indoor and outdoor areas, to deter and detect potential security threats
- Monitor and control access points, verifying credentials and ensuring that only authorized individuals enter the premises
- Promptly report any security incidents, safety hazards, or unusual activities to the appropriate authorities or supervisors
- CCTV Monitoring
- Respond to emergency situations, such as fire alarms, medical incidents, or security breaches, following established protocols
- Conduct routine inspections of equipment, doors, and windows to ensure they are secure and in proper working condition
- Accurately record all incidents, observations, and activities in detailed reports
- Collaboration: Cooperate with other security personnel and team members to maintain effective communication and coordinate efforts
Security Guard
City Place
Detroit
06.2017 - 11.2018
- Conduct regular patrols of the assigned premises, including indoor and outdoor areas, to deter and detect potential security threats
- Monitor and control access points, verifying credentials and ensuring that only authorized individuals enter the premises
- Promptly report any security incidents, safety hazards, or unusual activities to the appropriate authorities or supervisors
- CCTV Monitoring
- Respond to emergency situations, such as fire alarms, medical incidents, or security breaches, following established protocols
- Accurately record all incidents, observations, and activities in detailed reports
Security Guard
Lagarda Security
Hamtramck
09.2016 - 10.2017
- Conduct regular patrols of the assigned premises, including indoor and outdoor areas, to deter and detect potential security threats
- Monitor and control access points, verifying credentials and ensuring that only authorized individuals enter the premises
- Promptly report any security incidents, safety hazards, or unusual activities to the appropriate authorities or supervisors
- CCTV Monitoring
- Respond to emergency situations, such as fire alarms, medical incidents, or security breaches, following established protocols
- Accurately record all incidents, observations, and activities in detailed reports
Delivery Driver
Domino's Pizza
Detroit
02.2017 - 06.2017
- Safely and promptly deliver pizzas and other food orders to customers' specified locations, ensuring timely delivery
- Greet customers with a friendly and professional attitude when delivering orders
- Order Accuracy
- Collect payment from customers for cash-on-delivery orders and accurately manage change transactions
Financial Aide Assistant
Wayne County Community College District
Detroit
01.2013 - 05.2016
- Assist students and their families in understanding the financial aid process, including eligibility criteria, application requirements, and available grants, scholarships, loans, and work-study programs
- Collect and review financial aid applications, ensuring all required documents are complete and accurate before submission
- Respond to inquiries from students, parents, and staff regarding financial aid information via email, phone, or in-person meetings
- Maintain accurate and up-to-date student financial aid records and documentation in compliance with federal and institutional regulations
Education
Wayne County Community College -
Wayne County Community College
Detroit, MI06.2015
High School Diploma -
Mumford High School
Detroit, MI01.2011
General education - CPR Certified
American Heart Association
Skills
- Customer Service
- Emergency response readiness
- Decision-making
- Compassionate patient care
- Team Leadership
- Customer Experience
References
1. Angel Carter
(313) 978-9007
2. Juntez bates
(313) 392-3414
3. Christina Chadwick
(313) 914-8352
Timeline
Patient Safety Assistant
Henry Ford Hospital
08.2024 - Current
Kitchen Supervisor
Delaware North/Comerica Park
04.2023 - Current
Sales Representative
Foot Locker
10.2022 - 04.2023
Assistant Manager
Perfume Outlet
06.2022 - 08.2022
Picker
Universal Warehouse
09.2021 - 03.2022
Security Guard
Greektown Casino
06.2017 - 07.2021
Security Guard
City Place
06.2017 - 11.2018
Delivery Driver
Domino's Pizza
02.2017 - 06.2017
Security Guard
Lagarda Security
09.2016 - 10.2017
Financial Aide Assistant
Wayne County Community College District
01.2013 - 05.2016
Wayne County Community College -
Wayne County Community College
High School Diploma -
Mumford High School
General education - CPR Certified
American Heart Association