ANDREA COOPER
Rock Hill,SC
Summary
Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Carolina Cardiology
Rock Hill, SC
12.2024 - Current
- Scheduled and confirmed patient appointments, ensuring efficient use of provider schedules, and minimal wait times.
- Processed insurance information, including verifying benefits, obtaining prior authorizations, and updating patient records
- Acted as the primary point of contact for patients, addressing questions and concerns with professionalism and compassion
- Coordinated patient care between providers, specialists, and ancillary services to ensure continuity of treatment
- Maintained accurate and confidential medical records in compliance with HIPAA regulations
- Collected copayments, and assisted patients with billing inquiries.
- Supported the clinical team by managing incoming calls, emails, and faxes in a timely manner
- Maintained accurate patient records using electronic health record systems effectively.
Administrative Support Specialist
Hazel Pittman Center
Chester, SC
11.2023 - 12.2024
- Managed office supplies inventory and procurement processes.
- Developed and maintained filing systems for confidential records.
- Supported client intake process by collecting necessary documentation.
- Facilitated communication between departments to ensure project alignment.
- Scheduled appointments for staff members upon request.
- Updated contact lists on a regular basis ensuring accuracy of information.
- Maintained confidential records related to personnel files.
- Performed general office duties such as photocopying documents, faxing information, sorting mail.
- Greeted visitors in a professional manner, determined nature of visit, directed them to appropriate personnel or department.
- Answered incoming calls, responded to inquiries, and redirected calls as appropriate.
Emergency Registrar
MUSC Health
Chester, SC
01.2020 - 11.2023
- Registered Emergency Department patients, collecting and verifying demographic, insurance, and consent information.
- Verified insurance eligibility, obtained prior authorizations, and processed co-payments and self-pay arrangements.
- Maintained strict HIPAA compliance and accurate electronic health records.
- Collaborated with clinical teams to prioritize urgent cases and support efficient patient flow.
- Delivered excellent customer service in a high-pressure, fast-paced environment.
- Maintained confidentiality of sensitive patient information in compliance with regulations.
- Provided emotional support and reassurance to anxious patients and family members during difficult times.
Education
Diploma -
Northwestern High School
Rock Hill, SC06-2011
Skills
- Electronic health records
- Insurance verification
- Care coordination
- Appointment scheduling
- HIPAA compliance
- Patient engagement
- Documentation accuracy
- Customer service
- Problem solving
- Effective communication
- Time management
- Healthcare system navigation
- Filing and recordkeeping
- Verbal and written communication
Timeline
Patient Care Coordinator
Carolina Cardiology
12.2024 - Current
Administrative Support Specialist
Hazel Pittman Center
11.2023 - 12.2024
Emergency Registrar
MUSC Health
01.2020 - 11.2023
Diploma -
Northwestern High School