Andrea Cordova
Fremont,CA
Summary
Greetings, my name is Dre. I’m a resilient, enthusiastic Bay Area Native. I made my arrival into this world February 19th, 1993, a cusp baby. So I guess you could say I pour the water I swim in, navigating life one wave at a time. I’m a single mother of two, a teacher, a daughter, and a healer to any friend in need.
I believe that humbleness is to the spirit as patience is to virtue, and that’s the core of my leadership. My favorite quality within myself is my thirst for knowledge and my ADHD-driven urgency for investigations and analytic findings. I possess a unique visual processing speed that allows me to scan dense paragraphs of data in seconds, catching the exact moment a pattern shifts or an anomaly appears before it’s even flagged. Having this natural eye for detail, I enjoy reevaluating oversight work and giving it a Double Take, applying my flair of creativity to find and solve the overseen systemic errors within the business / organization.
I’ve always been driven by a deeper sense of purpose and a meaningful alignment within my community and the Universe. I lead with empathy first, allowing myself to step into my co-workers' shoes to ensure we are moving as one. I’m big on teamwork—so why are you still reading this? Just call me and let’s get this ‘teamwork makes the dream work’ case scenario started. Spell check was the ONLY AI tool
used in the making and summary of this piece of ART
Xoxox AEC
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Crisis prevention and healthcare Management
Medical Associates
Fremont, California
12.2022 - Current
- As a dedicated caregiver for my mother, I acted as the primary line of defense for her health and safety. This role required me to be a real-time investigator—meticulously monitoring her reactions to medications and cross-referencing treatments to prevent harmful side effects. I didn't just follow instructions; I questioned inconsistencies, caught 'oversight' errors in her records, and ensured her care plan was honest and accurate. This experience sharpened my natural ability to spot systemic errors and solidified my commitment to protecting the integrity of the people and information I manage.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Telecom communication sales lead
Market source
Remote Bay Area , CA
11.2019 - 05.2022
- Served as a Key Holder, overseeing daily store operations, team performance, and security protocols for high-value inventory and back-of-house electronics.
Delivered expert support for prepaid and postpaid phone activations, APN configurations, and complex network troubleshooting.
Managed logistics as the Shipping & Receiving Clerk, handling device intake, inventory tracking, and financial reconciliation.
Assisted customers in selecting and activating mobile devices while resolving data and connectivity issues across all major service providers.
Trained associates in marketing and sales techniques, hosting regular meetings to teach sales strategies and client relationship building.
Completed certified online courses in mobile technology, security, and business marketing to stay current with industry standards.
Maintained professional connections with developers and freelancers via Zoom and LinkedIn to stay informed on the latest tech trends.
Achieved certifications as an Apple Master for iOS and as a Samsung specialist.
Served as a critical bridge between corporate tech teams and in-person customer needs, ensuring the smooth resolution of connectivity problems.
Provided trusted on-site technical support, resolving activation glitches and data-related problems across all iOS, Android, prepaid, and postpaid entities.- Led sales team to implement strategic initiatives in retail environments.
- Analyzed customer feedback to improve service and product offerings.
- Utilized CRM systems to track sales performance and customer interactions.
- Facilitated team meetings to align goals and share best practices among staff.
Front desk office clerk & auditor
Massage envy
Fremont, California
02.2015 - 02.2017
- Massage Envy Spa | Fremont, CA | March 2016 – December 2017
Delivered customized service recommendations focused on client relaxation and pain relief while building substantial, trusting relationships to better tailor membership treatment plans and portfolios.
Assessed personal needs and wellness goals to recommend appropriate services and ongoing care for a diverse clientele.
Managed hourly and commission-based sales for Murad skin products, aligning client needs with the specific expertise of licensed Massage Therapists and Estheticians.
Conducted routine client follow-ups to notify guests of upcoming appointments and current promotions.
Reported monthly sales performance and quota achievements to the corporate Risk Management department.
Maintained high standards of hygiene, confidentiality, and professionalism in both Front of House (FOH) and Back of House (BOH) operations.
Managed appointment scheduling and client records with meticulous attention to detail, including filing, invoicing, and processing various Methods of Payment (MOP) and Point of Sale (POS) transactions.
Performed weekly and bi-monthly audits of all paperwork and notes to analyze sales fluctuations and define a strategic alliance alignment to increase revenue.- Managed appointment scheduling for clients and therapists efficiently.
- Assisted with front desk operations and provided excellent customer service.
- Coordinated communication between clients and massage therapists effectively.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Prepared invoices for customers based on their orders and payment terms.
Education
Crossroads Continuation School
Newark, CAGifted And Talented Education (GATE) Program |
Skills
Resilient Behavior
●Innovative Perception
° Hyper focused
High Emotional Intelligence
○Public Speaker
●Creative Thinker
°Active listener Self Awareness
●Investigative & Analytical Thinking
○Pattern Recognition & Code Tracing
°Adaptive Learning (hands-on,
intuitive)
Team Player/LEADER
°Ethical Hacker
°Urban political Justice
Multilingual Python and Java
Socially Adaptable
●Active Listening & Objection
Handling
○Positively Positive Mindset
°Detail oriented
Telecommunications & Signal
Interpretation
°CRM system Navigation Exc Hubspot
●Telcom communications Rep
°Culturally intelligent
Resilient mindset and characteristics
DNS, IP Trace, and Packet Flow
Analysis
High-Level Pattern Recognition
Systemic Error Detection & Resolution
Data Integrity & Record Auditing
Investigative Cross-Referencing
Operational "Double-Take" Evaluation
Mobile Tech Specialist (Apple Master & Samsung)
Network & APN Configuration Troubleshooting
Inventory Logistics & Reconciliation
Revenue Trend Analysis & Strategic Alignment
POS & MOP Management
Empathy-Led Teamwork & Leadership
Health & Safety Advocacy
Pharmacological Interaction Monitoring
Risk Mitigation & Crisis De-escalation
Multi-Generational Teaching & Training
°Hands-on
°Hands-on innovator
Quick learner
°Charismatic and energetic
Spiritually Attuned
°Upselling & Cross-Selling
●Thrives in Dynamic Environment
°Intuitive Mindset
○Sales and Marketing
° Log File Interpretation & Data
Recovery
Languages
English
Professional
Chinese (Mandarin)
Limited
Spanish
Limited
ASL
Elementary
Affiliations
- Hosting political HS debate classes, Reading biology data science and forensics and all types of Bible literature I also love poetry writing is my passion and art
References
References available upon request.
Timeline
Crisis prevention and healthcare Management
Medical Associates
12.2022 - Current
Telecom communication sales lead
Market source
11.2019 - 05.2022
Front desk office clerk & auditor
Massage envy
02.2015 - 02.2017
Crossroads Continuation School
Gifted And Talented Education (GATE) Program |