Hi, I’m
Andrea Craft
Colorado Springs
Summary
Skilled Medical Assistant Lead/Supervisor with background in managing clinical and administrative procedures within healthcare facilities. Experience includes supervising medical assistant teams, coordinating patient care activities, and ensuring compliance with health regulations. Strengths include strong leadership skills, effective communication abilities, and knowledge of medical terminologies. Previous roles involved enhancing operational efficiency and team productivity through proactive process improvements.
Overview
21
years of professional experience
Work History
Peak Vista Community Health Center
CMA
02.2023 - Current
Job overview
- Assist with development the Virtual Care Clinic from 6/2024 to present by creating processes and workflows, managing provider and MA schedules, training new Medical Assistants, visit intakes, insurance verification, appointment scheduling, and referral processing.
- Manage multiple providers per day including processing 60+ tasks and care coordination for 70-90 patients daily while simultaneously providing assistance and training to new MA's.
- Awarded and achievement award for helping to build the new department and create processes and workflows.
- Assisted at 3500 location from 2/2023 to 6/2024 on the floor by always maintaining high quality patient care while performing vitals, intake, reviewing patient chart accuracy, medication reconciliation, administering immunizations and medication, and perform EKG's.
- Performed POC quality control and record keeping.
- Efficiently imported patient documents from Kno2 fax and sent to the proper provider for review.
- Maintained incoming tasks and faxes including returning patient calls.
- I assisted with the front desk including scheduling, insurance verification, verifying demographic information, processing co-pays and collecting bill payments.
CHPG Tri-Lakes Primary Care
CMA
10.2020 - 02.2023
Job overview
- Trained new and current employees on proper EPIC EHR usage.
- Performed all administrative duties to include refill request processing, placing, and processing referrals and orders, managed all provider faxes, placed phone calls to patients with results, and responded to patient portal messages.
- Immunization coordination including fridge and freezer temperature management and recording, maintaining, and uploading data loggers, VFC management, and immunization ordering using CIIS.
- All MA including rooming patients, reviewing medication lists, drug allergies, medical history, POC testing, and administering immunizations and medications.
Matthews-Vu Medical Group
CMA, Psychiatry Department Coordinator
04.2020 - 10.2020
Job overview
- Managed and trained MA's and Receptionists on incoming referral processing, insurance and authorization verification, scheduling, rooming, triage, and paperwork completion utilizing the EHR system.
HealthFit Family Medicine
Lead MA/MA Supervisor
09.2016 - 03.2020
Job overview
- Managed all employee and provider schedules, PTO, and call-off's, approved timecards, reviewed resumes, conducted interviews, and assisted in hiring decisions, performed courageous conversations, and disciplinary action while maintaining excellent office morale.
- Build, edit, and maintain provider schedule templates and note preferences in the EHR.
- Ordered office supplies, immunizations, and medications while remaining within budget.
- Configured, maintained, and updated the EHR system Greenway Health.
- Processed referrals, overdue orders, and closed referral loops.
Penrose St Francis Primary Care
Lead MA
05.2014 - 09.2016
Job overview
- Managed MA schedules, side duty assignment, and PTO requests.
- Assisted with new employee training.
- Performed all MA clinical and administrative duties.
Aspen Creek Medical Associates
CMA
06.2006 - 03.2008
Job overview
- Assisted with in-office procedures including vasectomies.
- Performed all MA clinical and administrative duties.
- Trained new employees.
Foothills Urology
CMA
10.2004 - 06.2006
Job overview
- Surgery scheduling.
- Verified insurance and obtained surgical authorizations.
- Assisted with in-office procedures.
- Performed all POC testing, roomed patients, and obtained vitals.
Education
PIMA Medical InstituteDenver, CO
Medical Assistant Certification from Medical Assisting
10.2004
Skills
- Team management and supervision
- Staff Training
- Proficient in EHR
- Medical Office Administration
- Multi-Tasking
- Organized
- Process Improvement
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Problem Solving
- Customer Service
- EPIC charting
- Patient intake
- Insurance verification
- Referral processing
- Care coordination
- Quality control
- Medication reconciliation
- Process improvement
- Data management
- Appointment scheduling
- Task prioritization
- Case management
- Certified in CPR/AED
- Medical billing and coding
- Immunizations
- Medical terminology proficiency
- Proper sterilization techniques
- Payment collection
- EKG administration
- Inventory and supply management
- Treatment room preparation
- HIPAA compliance
Timeline
CMA
Peak Vista Community Health Center
02.2023 - Current
CMA
CHPG Tri-Lakes Primary Care
10.2020 - 02.2023
CMA, Psychiatry Department Coordinator
Matthews-Vu Medical Group
04.2020 - 10.2020
Lead MA/MA Supervisor
HealthFit Family Medicine
09.2016 - 03.2020
Lead MA
Penrose St Francis Primary Care
05.2014 - 09.2016
CMA
Aspen Creek Medical Associates
06.2006 - 03.2008
CMA
Foothills Urology
10.2004 - 06.2006
PIMA Medical Institute
Medical Assistant Certification from Medical Assisting