ANDREA CRITTENDEN
Cleveland,OH
Summary
Detail-oriented and knowledgeable Medical Professional skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
7
7
years of professional experience
Work History
Medical Receptionist/Medical Assistant
UNIVERSITY HOSPITAL CLEVELAND MEDICAL CENTER
Cleveland, USA
09.2023 - Current
- Greeted and checked in patients, updating patient information in computer system
- Verified insurance coverage for appointments and collected co-payments as required
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints
Medical Assistant
THE CLEVELAND CLINIC
Cleveland, USA
06.2021 - 08.2023
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Measured vital signs and took medical histories to prepare patients for examination
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Documented notes during patient visits
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Incorporated outside records into charts and EHR
- Labeled and completed lab requisitions using ICD and CPT coding
Customer Service Representative
CITY OF CLEVELAND DIVISION OF WATER
Cleveland, USA
04.2018 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company promotions
- Provided information regarding charge accounts and loyalty programs
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
CERTIFIED MEDICAL ASSISTANT - MEDICAL ASSISTANT
Sanford Brown College
Middleburg Height, OH01.2011
Skills
- Emotional support
- Vital Sign Monitoring
- Teambuilding
- Patient Assistance
- Multitasking abilities
- Aseptic guidelines
- Microsoft Office
- Leadership
- Inbound and Outbound Calling
- Staff education and training
- Complaint resolution
- Professional telephone demeanor
- Good listening skills
- Medical terminology knowledge
- HIPAA Compliance
- Equipment and Instrument Sterilization
- Medical office administration
- Insurance verification
- Co-payment collection
- Petty cash management
Timeline
Medical Receptionist/Medical Assistant
UNIVERSITY HOSPITAL CLEVELAND MEDICAL CENTER
09.2023 - Current
Medical Assistant
THE CLEVELAND CLINIC
06.2021 - 08.2023
Customer Service Representative
CITY OF CLEVELAND DIVISION OF WATER
04.2018 - 03.2021
CERTIFIED MEDICAL ASSISTANT - MEDICAL ASSISTANT
Sanford Brown College