ANDREA CROWTHER
West Jordan ,UT
Summary
Certified Nursing Assistant offering expertise in vitals monitoring, mobility support, and overall wellness. Maintains patient comfort and improves quality of life with compassionate care and companionship. Proficient in EHR systems and proper charting procedures. Efficient at optimizing procedures, significantly reducing occurrences, and growing safety compliance. Organized Salon Manager with industry experience and an excellent salon leadership and operations management record. Monitors scheduling and operations to maintain seamless client flow and superior service delivery. Controls and replenishes inventory and monitors retail salon product sales to forecast supply needs. Customer-oriented cashier was skillful in merchandise handling and transaction processing. Handles store and online orders, coordinating deliveries and customer pick-ups. Reputation for high levels of accuracy and attention to detail. Strong communication complex problem-solving team coordination and social perceptiveness.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
EnableCV LLC
Midvale, UT
03.2025 - 04.2026
- Resolved customer inquiries through multiple channels, ensuring prompt and effective communication.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to enhance service delivery.
- Managed product isolation and retrieval during a time-sensitive corporate withdrawal, minimizing company liability.
Home Health Aide
SYNERGY HomeCare
Bountiful, UT
08.2024 - 04.2025
- Provided compassionate personal care and assistance with daily living activities for diverse client needs.
- Monitored vital signs to ensure clients' health
- Developed and maintained trusting relationships with clients, enhancing their emotional well-being.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
CNA
Elevae Partners
Sandy, UT
09.2023 - 07.2024
- Assisted patients with personal hygiene, dressing, and bed changes.
- Transferred patients to wheelchairs, beds, and other locations.
- Assisted patients with eating and delivered alternate menus to the kitchen.
- Assisted with physical therapy by performing patient's range of motion and ADLs.
Telemetry Tech
CommonSpirit Health
Salt Lake City, UT
03.2023 - 09.2023
- Helped physicians in diagnosing and treating cardiac disorders.
- Specialized in delivering high-quality care to ICU and telemetry patients.
- Monitored and translated patient heart rhythms and reported issues or changes to nurses and physicians.
Psychiatric Technician
Intermountain Health
Taylorsville, UT
01.2022 - 01.2023
- Empowered patients and improved coping by facilitating psycho-educational groups.
- Helped manage treatment for psychiatric patients by monitoring behaviors.
- Established strong therapeutic relationships with patients built on trust and shared interest in patients' mental health and recovery.
CNA
Stellar Senior Living
Bountiful, UT
08.2021 - 10.2021
- Transferred patients between beds, wheelchairs, and other locations.
- Offered support, compassion, and stimulation through conversation and recreation.
- Prevented bedsores, consistently turning patients every 2 hours.
- Monitored patient conditions and reported problems to nursing staff.
Salon Coordinator
Phenix Salon Suites
Holladay, UT
06.2021 - 09.2021
- Controlled salon cleanliness, keeping operations well within sanitary regulations and licensing requirements.
- Communicating to salon owners and salon professionals.
- Greeting guests and making a good first impression of the company.
Education
Certificate Of Medical Billing And Coding - Medical Billing And Coding
DeVry University
Naperville, ILEMT -
Salt Lake Community College
Salt Lake City, UT01.2024
High school Diploma -
Viewmont High School
Bountiful, UT01.2021
Skills
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
- Professional telephone demeanor
- Product knowledge
- Order processing
Timeline
Customer Service Representative
EnableCV LLC
03.2025 - 04.2026
Home Health Aide
SYNERGY HomeCare
08.2024 - 04.2025
CNA
Elevae Partners
09.2023 - 07.2024
Telemetry Tech
CommonSpirit Health
03.2023 - 09.2023
Psychiatric Technician
Intermountain Health
01.2022 - 01.2023
CNA
Stellar Senior Living
08.2021 - 10.2021
Salon Coordinator
Phenix Salon Suites
06.2021 - 09.2021
Certificate Of Medical Billing And Coding - Medical Billing And Coding
DeVry University
EMT -
Salt Lake Community College
High school Diploma -
Viewmont High School