Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANDREA CRUZ

Chula Vista,CA

Summary

Operations professional with proven track record in overseeing logistics and operational workflows. Known for consistently delivering results through efficient process management and effective problem-solving. Highly collaborative, adaptable, and committed to achieving team objectives through strategic planning and execution.

Overview

7
7
years of professional experience

Work History

Marketing Operations Agent/Senior Ambassador

Pechanga Resort Casino
05.2022 - 06.2024
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Collaborated with the Entertainment and Promotional teams to optimize coverage of property events such as gift giveaways, slot promotions, concerts and special events and projects.

Front Desk Agent/Special Events Representative

Temecula Creek Inn
07.2021 - 05.2022
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
  • Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
  • Liaised with housekeeping and maintenance staff to address requests and issues made by guests to ensure a quick remediation.
  • Enhanced event experiences by effectively coordinating and executing various tasks such as registration, guest management, and event setup.

Top Seller

Bath And Body Works
09.2018 - 10.2020
  • Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Mentored junior team members on best practices in sales techniques, fostering a collaborative work environment that supported individual growth as well as shared success within the team.

Marketing Advisor

New Gateway Solutions
05.2017 - 09.2018
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Boosted sales with the development of promotional materials and events.
  • Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
  • Coordinated public relations initiatives to maintain a positive image for the company and its products or services.

Education

Bachelor of Science - Business Administration

San Diego State University
San Diego, CA
08.2020

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Strong verbal and written communication
  • Multi-line phone system
  • Customer service and interpersonal skills
  • Team player and problem solving
  • Natural leadership skills
  • Administrative support
  • Organizational skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Marketing Operations Agent/Senior Ambassador

Pechanga Resort Casino
05.2022 - 06.2024

Front Desk Agent/Special Events Representative

Temecula Creek Inn
07.2021 - 05.2022

Top Seller

Bath And Body Works
09.2018 - 10.2020

Marketing Advisor

New Gateway Solutions
05.2017 - 09.2018

Bachelor of Science - Business Administration

San Diego State University

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ANDREA CRUZ