Andrea Cruz
Sacramento
Summary
Dynamic Quality Assurance Coordinator at Riverbend Medical Associates with a strong work ethic and proven problem-solving abilities. Enhanced compliance through effective training and continuous improvement initiatives. Skilled in customer service and relationship building, contributing to a collaborative team environment while maintaining high-quality standards. Adaptable and organized, ensuring operational efficiency.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
4
4
years of professional experience
Work History
Quality Assurance Coordinator
Riverbend Medical Associates
West Sacramento
10.2024 - Current
- Collaborated with team to ensure compliance with quality standards and procedures.
- Supported training sessions on quality control processes for new employees.
- Contributed to continuous improvement initiatives within the quality assurance team.
- Recorded, analyzed, and distributed statistical information.
Front Desk Receptionist
Volume Press
West Sacramento, CA
10.2023 - 09.2024
- Greeted clients and visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled appointments and maintained calendars for staff members.
- Processed incoming mail and packages, coordinating delivery to relevant personnel.
- Maintained organized front desk area, enhancing overall office efficiency.
Drive-Thru Cashier
Jack in the Box
West Sacramento
08.2022 - 06.2023
- Maintained cleanliness and organization of the drive-thru area to enhance service speed.
- Handled cash transactions accurately, balancing registers at shift end.
- Collaborated with team members to ensure smooth operations during peak hours.
- Adapted quickly to changing menu items and promotions, ensuring effective communication with customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
Education
Certification - Medical Assistant
Uei College
Sacramento, CA06.2023
Skills
- Customer service
- Relationship building
- Strong work ethic
- Effective multitasking
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Coordinator
Riverbend Medical Associates
10.2024 - Current
Front Desk Receptionist
Volume Press
10.2023 - 09.2024
Drive-Thru Cashier
Jack in the Box
08.2022 - 06.2023
Certification - Medical Assistant
Uei College