Mario Castaneda
Houston,TX
Summary
Results-driven Sales-Customer Service Professional with +5 years of experience in revenue growth, and building lasting relationships with clients. skilled in developing and implementing strategic sales plans, identifying new business opportunities, and consistently exceeding sales targets. delivering exceptional customer service. Passionate about delivering value to clients and contributing to the growth of the organization.
Overview
12
12
years of professional experience
Work History
Service Technician
TAQA North
09.2023 - Current
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Industrial Sand Blaster/Leadman
BrandSafway
01.2021 - 07.2023
- Improved project turnaround time by efficiently managing resources and streamlining the sandblasting process.
- Contributed to superior project outcomes by collaborating effectively with team members and other departments involved in industrial projects.
- Enhanced team performance through consistent mentoring and coaching of junior staff members, fostering professional growth and skill development.
Customer Service Representative/Sales Associate
Saint Anthony Enterprise
12.2018 - 02.2020
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative/Sales Associate
Allied Global
02.2015 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative/Sales Associate
Concentrix
01.2012 - 11.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Academia Americana
05.2006
Skills
- Problem and Issue Resolution
- Troubleshooting Skills
- Product Knowledge
- Sales Analytics
- Bilingual
- Customer Relations
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Service Technician
TAQA North
09.2023 - Current
Industrial Sand Blaster/Leadman
BrandSafway
01.2021 - 07.2023
Customer Service Representative/Sales Associate
Saint Anthony Enterprise
12.2018 - 02.2020
Customer Service Representative/Sales Associate
Allied Global
02.2015 - 10.2018
Customer Service Representative/Sales Associate
Concentrix
01.2012 - 11.2014
High School Diploma -
Academia Americana
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