Andrea Davis
Washington,NC
Summary
Results-driven Supervisor of Operations at Cypress Station with a strong track record in enhancing operational efficiency and customer satisfaction. Expertise in conflict resolution and exceptional customer service, consistently achieving targets through effective teamwork and collaboration. Known for a professional demeanor and superior communication skills that foster positive workplace dynamics.
Overview
2
2
years of professional experience
Work History
Sales Associate
Washington Crab and Oyster
Washington, NC
03.2023 - 02.2024
- Answered incoming telephone calls to provide store, products and services information.
- Ticketed, arranged and displayed merchandise to promote sales.
- Computed purchases and received and processed cash or credit payment.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Supervisor of Operations
Cypress Station Grill
Chocowinity, NC
03.2022 - 02.2023
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Temp Worker
Ready Hire Staffing
Washington, NC
10.2021 - 02.2022
- Encouraged and improved cross-department internal communication.
- Maintained positive working relationship with fellow staff and management.
- Stocked inventory and ordered office and kitchen supplies.
- Supported operations by keeping supplies organized and stocked.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Bachelor - Health Care Management
American InterContinental University
Schaumburg, IL03-2027
Skills
- Reading comprehension skills
- Conflict resolution
- Time management
- Goal oriented
- Multi-tasking strength
- Professional demeanor
- Problem-solving skills
- Verbal and written communication
- Exceptional customer service
- Teamwork and collaboration
- Written and oral communication skills
- Reliable and punctual
- Upselling and cross selling
References
References available upon request.
Timeline
Sales Associate
Washington Crab and Oyster
03.2023 - 02.2024
Supervisor of Operations
Cypress Station Grill
03.2022 - 02.2023
Temp Worker
Ready Hire Staffing
10.2021 - 02.2022
Bachelor - Health Care Management
American InterContinental University