Jerry Broussard
Beaumont,TX
Summary
Results-driven sales associate with a proven track record of exceeding sales goals through effective communication and strategic upselling. Committed to delivering exceptional customer service and enhancing client satisfaction.
Overview
11
11
years of professional experience
Work History
Sales Associate
ASURION
Beaumont, Tx
04.2021 - 06.2026
- Surpassed sales goals by implementing targeted marketing strategies that aligned with customer needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified opportunities for upselling additional products or services.
- Upsold product accessories and warranties to bolster revenues on each sale.
- Educated customers on device features and service options to empower informed purchasing decisions.
- Built strong relationships with current and potential customers through excellent communication skills.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Resolved customer complaints by identifying issues, researching solutions, and executing corrective action plans to enhance satisfaction.
- Managed customer inquiries through phone and chat support channels.
- Provided product information and troubleshooting assistance to clients.
- Documented customer interactions in the CRM system accurately.
- Asked open-ended, probing questions to determine customer requirements and expectations.
- Collaborated with team members to enhance service delivery processes.
- Collaborated with other members of the sales team to reach targets.
- Trained new agents on best practices and communication techniques.
- Participated in team meetings to discuss sales strategies and goals.
- Resolved complex issues by coordinating with technical support teams.
- Performed follow-up calls to ensure customer satisfaction.
- Supported sales team members to drive growth and development.
Account Manager
Allstead LLC
Beaumont, Texas
12.2019 - 04.2021
- Managed client relationships and ensured satisfaction with services provided.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- De-escalated customer interactions by providing alternative solutions to issues.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Recorded all customer interactions in CRM system to ensure accurate account management and follow-up.
- Developed strategies to increase revenue from existing accounts.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Increased sales and sales agent volume by executing effective scripting, problem-solving and strategic planning.
- Provided technical support to customers when needed.
Senior Retail Sales Associate
Sprint Corporation
Beaumont, Texas
07.2015 - 12.2019
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Processed sales transactions accurately and efficiently.
- Educated customers on device features and promotions.
- Assisted customers with selecting mobile devices and plans.
- Provided superior customer service to ensure a positive shopping experience.
- Collaborated with team members to enhance customer experience.
- Cultivated customer relationships to drive repeat sales and loyalty.
- Handled customer inquiries and resolved issues promptly.
- Resolved conflicts between customers and staff members in a professional manner.
- Trained new associates on effective sales techniques and operational procedures, improving team performance.
- Demonstrated knowledge of store products and services to assist customers in their purchasing decisions.
- Executed visual merchandising strategies that enhanced store appeal and customer engagement.
- Maintained inventory levels of products in the store.
- Conducted inventory counts on a regular basis to maintain accuracy of stock levels.
- Performed quality control checks on incoming shipments of merchandise.
- Updated store signage regularly according to corporate guidelines.
- Assisted with merchandising activities such as stocking shelves, rotating stock, and setting up displays.
- Maintained accurate records of transactions, returns, and exchanges utilizing the point-of-sale system.
- Monitored sales floor activity to prevent theft or other security risks.
- Ensured compliance with all safety regulations throughout the store.
- Finalized and organized end-of-shift paperwork to ensure accurate reporting.
- Supported sales team members to drive growth and development.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ12-2014
Skills
- Product knowledge
- Sales training
- Customer service
- Account management
- Excellent people skills
- Sales goals attainment
- Upselling
- Product recommendations
- POS system operation
- Inventory control
- Team collaboration
- Effective communication
- Written communication
- Communication skills
- Building rapport
- Relationship building
- Calm demeanor
- Active listening
- Problem solving
- Conflict resolution
- Goal oriented
- Strategic planning
- Multi-tasking strength
- Service oriented
- Reliable and punctual
- Professional demeanor
- Problem solving
- Adapt to diverse groups
- Upselling techniques
- Reading comprehension skills
- Relationship building
- Reading comprehension skills
Timeline
Sales Associate
ASURION
04.2021 - 06.2026
Account Manager
Allstead LLC
12.2019 - 04.2021
Senior Retail Sales Associate
Sprint Corporation
07.2015 - 12.2019
Associate of Arts - Business Administration And Management
University of Phoenix