ANDREA DE JESUS
San Jose,CA
Summary
I am a hard working employee willing to take on leadership roles when needed. Always making sure that my team and I are doing all the necessary steps in completing daily and long term goals. Being able to keep achieving new levels of my work and personal development is a top priority.
Overview
5
5
years of professional experience
Work History
SECURITY OFFICER / SECURITY OPERATIONS CENTER
Allied Universal
San Jose, CA
03.2024 - Current
- Answer to situations and events in a calm manner in order to give proper directions and guidance to security staff
- Control and monitor security surveillance cameras, fire systems, and safety systems
- Accurately document routine and unusual events occurring near or in the facilities
- Helps with logging all equipment and keys signed out by security staff and / or security leaders / managers
- Provide customer service to our patrons by carrying out site specific policies, safety procedures and when needed emergency response activities
CLOSING TEAM LEAD
Target
Cupertino, CA
03.2022 - 11.2023
- Motivated team to complete all daily tasks and expectations.
- Provided assistance with customers having challenges with purchases or returns.
- Listened and problem solved with customers complaints to help exceed guest experiences.
- Assists in making the necessary phone calls and/or emails regarding the store needs.
- Point of contact when receiving shipments with vendors or technicians.
- Key person that double checks the building making sure all guest have left and all exits closed.
- Overlooked breaks and lunches, making sure every staff got their legal breaks in a timely manor.
- Supported guest services, online order, and drive up completions.
BACKROOM TEAM LEAD
Walmart
Milpitas, CA
05.2021 - 11.2021
- Helped with keeping a clean and organized workspace in the backroom.
- Overlooked maintenance team, provided necessary tools and materials needed to complete their daily tasks.
- Overlooked breaks and lunches, making sure every staff got their legal breaks in a timely manor.
- Taking lead in helping train new employees the company's job expectations and tasks.
Education
HIGH SCHOOL - undefined
WILLIAM C. OVERFELT
01.2020
Skills
- Strategic Thinking
- Problem Solving
- Adaptability
- Organization
- Decision Making
- Strong Communication
- Team Leadership
- Surveillance / CCTV
- Report Writing Skills
Languages
English
Spanish
Timeline
SECURITY OFFICER / SECURITY OPERATIONS CENTER
Allied Universal
03.2024 - Current
CLOSING TEAM LEAD
Target
03.2022 - 11.2023
BACKROOM TEAM LEAD
Walmart
05.2021 - 11.2021
HIGH SCHOOL - undefined
WILLIAM C. OVERFELT