Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sumayyah Muhammad

Sumayyah Muhammad

St. Louis,MO

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Officer / Security Operations Center Operator

Securitas
02.2021 - Current
  • Monitor all site cameras throughout the day, acknowledge and dispatch officers to all alarms and emergencies, secure the premises and personnel by staying on patrol, performing building inspections, guarding entry points, and verifying visitors and employees.

Inbound Sales Representative

Spectrum
10.2020 - 02.2021
  • Enhanced the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints
  • Serve as expert and educator to customers on all Spectrum products, services and packages along with competitor's offerings.

Assistant Manager

Cash America Pawn
08.2019 - 09.2020
  • Work with pawnbrokers and customers by helping create solutions to ensure an exceptional customer service experience
  • Supervise activities of pawn and sales by using management functions (i.e purchasing, budgeting, auditing, and accounting) in addition to supervisory duties.

Restaurant Associate/Cashier

Panera Bread -American Bread Company
St. Louis, MO
10.2018 - 08.2019
  • Provide excellent customer service and communicate well with customers and coworkers
  • Follow all food service/food handling safety precautions Prepare customer orders and process point of sales transactions.

Travel Agent

Connexions Loyalty
St. Louis, MO
06.2018 - 10.2018
  • Advise customers on travel options, provide customers with excellent customer service, book travel for customers, and process needed payments for customers travel.

Cashier

McDonald's
St. Louis, MO
04.2017 - 05.2018
  • Provided customers with exceptional customer service, cashed out customers orders, and helped customers with any additional services needed.

Sales Associate

Photogenic Inc
St. Louis, MO
03.2016 - 04.2017
  • Captured photos of visitors at the Gateway Arch, sold and provided customers with high quality customer service, and worked the cash register along with fellow team members.

Apprentice

St. Louis Artworks - Mural-The Ville
St. Louis, MO
05.2014 - 08.2014
  • Created a mural representing the Ville neighborhood and its history that was eventually put up in the neighborhood.

Education

Forest Park Community College

Carnahan High School

Skills

  • Complex Problem-Solving
  • Report Writing
  • Surveillance
  • Electronic Surveillance
  • Interior and Exterior Patrol
  • Crime Prevention
  • Identification Verification
  • Investigation Documentation
  • High Level of Integrity
  • Investigative Skills
  • Product and Service Knowledge
  • Task Delegation
  • Recruiting and Interviewing
  • Sales Monitoring
  • Staff Management
  • Staff Development
  • Promotional Planning
  • Sales Growth
  • Hiring and Training
  • Money Handling
  • Microsoft Office Expertise
  • Google Drive
  • Data Collection
  • Inbound and Outbound Calling
  • Upselling and Cross-Selling
  • Data Entry
  • Call Center Operations
  • Courteous Demeanor
  • Critical Thinking
  • Creative Problem Solving
  • Microsoft Outlook
  • Professional Telephone Demeanor

Certification

  • Licensed Security Officer - 2021
  • Incident Operator Certified Training - 2023

Timeline

Security Officer / Security Operations Center Operator

Securitas
02.2021 - Current

Inbound Sales Representative

Spectrum
10.2020 - 02.2021

Assistant Manager

Cash America Pawn
08.2019 - 09.2020

Restaurant Associate/Cashier

Panera Bread -American Bread Company
10.2018 - 08.2019

Travel Agent

Connexions Loyalty
06.2018 - 10.2018

Cashier

McDonald's
04.2017 - 05.2018

Sales Associate

Photogenic Inc
03.2016 - 04.2017

Apprentice

St. Louis Artworks - Mural-The Ville
05.2014 - 08.2014

Forest Park Community College

Carnahan High School

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Sumayyah Muhammad