Andrea De La Vega
Winter Garden,FL
Summary
Polite, responsible, efficient, flexible, and efficient in multitasking. I am available to work in a fast-paced, intense environment smoothly, also have elicited confidence and build rapport. Self-motivated; able to learn on own initiative. Excellent verbal and written communication skills. I am willing and able to help co-workers, supervisors, and clients cooperatively. Committed to providing total quality work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Consumer Access Specialist Lead
Advent Health
09.2023 - Current
- Streamlined the registration process for new patients, resulting in reduced wait times and increased satisfaction.
- Developed training materials for new Access Specialists, contributing to a more consistent onboarding experience.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
Consumer Access Specialist Senior
Advent Health
11.2022 - Current
- Ensures patients are appropriately registered for all service lines
- Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, request and receives payments for services, performs cashiering functions, clears registration errors and edit pre-bill, and other duties are required
- Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialist
- Assist with departmental training and quality audits
- Maintains close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access.
Consumer Access Specialist
Advent Health
07.2021 - 10.2022
- Ensures patients are appropriately financially cleared for all appointments
- Performs eligibility verification, obtains pre-cert and/or authorizations, clears registration errors and edits pre-bill, and performs other duties as required.
Key Holder
09.2018 - 07.2021
- Everything but Water (Disney)
- Responsible for opening and closure of the offices/establishments
- Assist management, handle cash counters, collect the cash and deposit it in safe hands or in security lockers
- Ability to supervise and pay attention to details
- Possess leadership qualities such as willingness to work for extra hours and be available at any time.
Sales Associate/Cashier Supervisor
Uniqlo
06.2015 - 09.2018
- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Training new hires and staff on accounting procedures and company policies, assigning tasks, scheduling shifts, collecting cash, and reconciling cash with receipts.
Education
B. S - Health Services Administration
University
2021
Associate of Arts -
Valencia College
Orlando, FL05.2018
Skills
- Problem Solving
- Continuous Learning
- Team Collaboration
- Time Management
- Adaptability
- Insurance Verifying
Certification
Certified Healthcare
Access Associate (CHAA)
Certified Revenue Cycle
Representative (CRCR)
Contact
Languages
Spanish
Native or Bilingual
Timeline
Consumer Access Specialist Lead
Advent Health
09.2023 - Current
Consumer Access Specialist Senior
Advent Health
11.2022 - Current
Consumer Access Specialist
Advent Health
07.2021 - 10.2022
Key Holder
09.2018 - 07.2021
Sales Associate/Cashier Supervisor
Uniqlo
06.2015 - 09.2018
B. S - Health Services Administration
University
Associate of Arts -
Valencia College