Naeomie M. Rodriguez
Ocala,United States
Summary
Healthcare professional with extensive experience in Emergency Department registration, patient access, and insurance verification. Proven ability to manage high patient volumes while ensuring accurate data entry and delivering compassionate, patient-centered service in fast-paced environments. Skilled in medical terminology, appointment scheduling, and maintaining strict patient confidentiality, contributing to improved patient satisfaction and streamlined workflows.
Bilingual in English and Spanish, with strong communication, problem-solving, and time management skills. Additionally, brings 6 years of experience as a Payroll Assistant, with expertise in data entry, accurate and timely wage processing, maintaining payroll integrity, and resolving discrepancies. Recognized for enhancing client satisfaction and supporting efficient operational processes.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Consumer Access Specialist (ER Registration)
AdventHealth
01.2025 - Current
- Register patients in a fast-paced Emergency Department, ensuring accurate demographic and insurance information (address, contact details, policy ID, and coverage verification).
- Verify insurance eligibility, benefits, and copayments, communicating financial responsibility clearly and compassionately to patients.
- Maintain high accuracy and efficiency while handling high patient volumes during 12-hour shifts.
- Provide excellent customer service in high-stress situations, supporting patients and families with professionalism and empathy.
- Ensure compliance with hospital policies, HIPAA regulations, and patient confidentiality standards.
- Collaborate with clinical and administrative teams to streamline patient flow and reduce registration errors.
Payroll Assistant
World Class Towing & Transport
01.2021 - 01.2025
- Calculate, collect, and enter payroll data, ensuring accurate and timely wage disbursement.
- Verify timekeeping records and resolve discrepancies, maintaining payroll integrity.
- Assist new hires with payroll setup, ensuring smooth onboarding and accurate data entry.
- Process new hire paperwork and update employee files with changes in address or salary.
- Maintain confidentiality of payroll information, protecting sensitive employee data.
Customer Service Representative
Universal studios
01.2018 - 01.2021
- Handled customer inquiries professionally, enhancing satisfaction and loyalty.
- Resolved conflicts under pressure, improving repeat business.
- Listened actively to concerns, escalating major issues to supervisors.
- Updated account information, ensuring accurate customer records.
- Managed escalated calls efficiently, achieving satisfactory resolutions.
- Resolved customer complaints swiftly, enhancing loyalty and repeat business. Managed high-stress situations professionally, maintaining composure under pressure.
Education
Associate Degree -
Valencia College
08.2025 - 04.2026
High School Diploma -
Professional and Technical High School
Skills
- Management
- Problem solving
- Communication
- Leadership
- Bilingual Spanish
- Data Entry
- Customer Retention
- Time Management
- Documentation Management
- Financial Reporting
- Confidentiality Practices
Personal Information
Title: Payroll Assistant
Timeline
Associate Degree -
Valencia College
08.2025 - 04.2026
Consumer Access Specialist (ER Registration)
AdventHealth
01.2025 - Current
Payroll Assistant
World Class Towing & Transport
01.2021 - 01.2025
Customer Service Representative
Universal studios
01.2018 - 01.2021
High School Diploma -
Professional and Technical High School