ANDREA DELGADO
Mansfield,TX
Summary
Driven Pharmacy Technician with over 20 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
30
30
years of professional experience
1
1
Certification
Work History
PA Rep II – Certified Pharmacy Technician
CVS/Caremark
Richardson, TX
08.2008 - 10.2019
- Process Prior Authorizations requests, meeting goal of 14 PA request per hour.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained excellent attendance record, consistently arriving to work on time.
- Carried out day-to-day duties accurately and efficiently.
Certified Pharmacy Technician
Target Pharmacy
Mansfield, TX
01.2003 - 01.2005
- Process incoming Prescriptions 200 to 250 per day.
- Handle Issues with Insurance
- Processing Fill and Label Prescription Bottles
- Process return of Expired Medications Inventory Control and Ordering
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated directly with doctors' offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies
Head Certified Pharmacy Technician / Systems Trainer
K-Mart Corporation, Pharmacy
Euless, TX
01.1986 - 01.2003
- Train store employees on New Scanning Equipment .
- Train Shipping and Receiving on Scanning System Process
- Train employees new labeling system for register scanning.
- Processing Fill and Label Prescription Bottles
- Process return of Expired Medications Inventory Control and Ordering
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated directly with doctors offices via telephone, fax and email.
Education
High School Diploma -
Mansfield High School
Mansfield, TX05.1979
Skills
- Patient Profile Setup
- Answering and Routing Calls
- Problem-Solving Skills
- Organization and Prioritization
- Patient Confidentiality
- Pharmacy Records Management
- Drug Storage Procedures
- Prescription Filling and Labeling
- Pharmacy Operations
- High-Volume Environments
- FDA Drug Safety Guidelines
- Reviewing Patient Information
- Prescriptions Management
- HIPAA
Certification
Certified Pharmacy Technician
TX State Registered
Trained on all 3 Platforms and GST
Mentor / Trainer for New Hires
Timeline
PA Rep II – Certified Pharmacy Technician
CVS/Caremark
08.2008 - 10.2019
Certified Pharmacy Technician
Target Pharmacy
01.2003 - 01.2005
Head Certified Pharmacy Technician / Systems Trainer
K-Mart Corporation, Pharmacy
01.1986 - 01.2003
High School Diploma -
Mansfield High School
Certified Pharmacy Technician
TX State Registered
Trained on all 3 Platforms and GST
Mentor / Trainer for New Hires
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