Andrea Dent
Cleveland,OH
Summary
Dynamic leader with a proven track record in team supervision, customer service, and employee training. Committed to enhancing team performance and ensuring customer satisfaction through effective communication and professionalism.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Burger King
11002 Lorain Ave
06.2018 - 10.2019
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Implemented training programs for new staff, enhancing team performance and service quality.
- Maintained inventory levels through regular stock assessments and ordering processes.
- Assisted in budget management by monitoring expenses and optimizing resource allocation.
- Ensured compliance with health and safety regulations during operational activities.
- Analyzed customer feedback to identify areas for service improvement and innovation.
General Manager
Popeyes Chicken
6876 Macedonia Commons Blvd
07.2015 - 09.2018
- Oversaw daily operations to ensure efficiency and quality standards were met.
- Implemented inventory management strategies to reduce waste and optimize supply chain processes.
- Fostered a positive work environment that encouraged teamwork and employee engagement.
- Collaborated with corporate teams to align local operations with brand standards and initiatives.
- Streamlined communication between front-of-house and back-of-house teams to improve service flow.
- Led performance reviews and provided constructive feedback to promote employee development and accountability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assistant Store Manager
Taco Bell
3314 Steelyard Dr.
09.2014 - 09.2015
- Oversaw daily operations and ensured compliance with company standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Developed employee schedules to optimize labor costs while maintaining service quality.
Education
Associate of Science - Human Services
University of Phoenix
Beachwood, OH06-2013
Skills
- Team leadership expertise
- Customer service
- Employee reviews
- Active listening
- Professionalism
- Supervision and training
Timeline
Assistant General Manager
Burger King
06.2018 - 10.2019
General Manager
Popeyes Chicken
07.2015 - 09.2018
Assistant Store Manager
Taco Bell
09.2014 - 09.2015
Associate of Science - Human Services
University of Phoenix