Andrea Diaz
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Medical Records Clerk
Farah Law Offices
01.2022 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Customer Service Representative
GC Services Call Center
04.2018 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Waitress
Hudsons Bar & Grill
02.2013 - 04.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Associate of Applied Science - Paralegal
EPCC Valle Verde
919 Hunter Dr. El Paso, TX 7991507.2025
High School Diploma -
J.M. Hanks High School
2001 N Lee Trevino Dr. El Paso, TX 7993605.2015
Skills
- Client Relations
- Maintain Patient Confidentiality
- Complex Problem-Solving
- Client Satisfaction
- Customer Service
- Fluent in Litify/ Salesforce Case Management Software
- Fluent in Microsoft Office
Timeline
Medical Records Clerk
Farah Law Offices
01.2022 - Current
Customer Service Representative
GC Services Call Center
04.2018 - 01.2022
Waitress
Hudsons Bar & Grill
02.2013 - 04.2018
Associate of Applied Science - Paralegal
EPCC Valle Verde
High School Diploma -
J.M. Hanks High School
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