Andrea Diaz
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Medical Records Clerk
Farah Law Offices
1231 E. Missouri Ave El Paso, TX 79902
01.2022 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Customer Service Representative
GC Services Call Center
1323 N Lee Trevino Dr. Ste 300 El Paso, TX 79936
04.2018 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Waitress
Hudsons Bar & Grill
1770 N Lee Trevino Dr El Paso, TX 79936
02.2013 - 04.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Associate of Applied Science - Paralegal
EPCC Valle Verde
919 Hunter Dr. El Paso, TX 7991507.2025
High School Diploma -
J.M. Hanks High School
2001 N Lee Trevino Dr. El Paso, TX 7993605.2015
Skills
- Client Relations
- Maintain Patient Confidentiality
- Complex Problem-Solving
- Client Satisfaction
- Customer Service
- Fluent in Litify/ Salesforce Case Management Software
- Fluent in Microsoft Office
Timeline
Medical Records Clerk
Farah Law Offices
01.2022 - Current
Customer Service Representative
GC Services Call Center
04.2018 - 01.2022
Waitress
Hudsons Bar & Grill
02.2013 - 04.2018
Associate of Applied Science - Paralegal
EPCC Valle Verde
High School Diploma -
J.M. Hanks High School