Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Diaz

Tamarac,FL

Summary

Skilled in Public Relations Management and Problem-Solving, I excel in high-pressure environments, demonstrating adaptability and a commitment to excellence. Achieved significant improvements in operational efficiency through effective communication and teamwork. Committed to maintaining high customer satisfaction by providing friendly, fast service for all needs. Skillful in researching and resolving billing discrepancies and claims. Disciplined and energetic professional well-versed in medical claim appeal processing, clinical relations, and medical billing. Self-directed knowledgeable in customer service practices, payment processing and medical billing. Collects and validates patient demographics, prepares medical charts and conducts insurance verification. Detail-oriented team player comfortable working independently. Committed to achieving company objectives and providing excellent assistance to patients.

Overview

2
2
years of professional experience

Work History

Medical Transportation Dispatcher

Blue Way
Tamarac
02.2024 - 10.2024
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Scheduled and dispatched drivers to locations deerfield.
  • Increased customer satisfaction through timely communication
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Coordinated dispatching of 10 drivers to accomplish daily route requirements.

Medical Transportation Dispatcher

Ride Well
Tamarac
04.2023 - 09.2024
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers
  • Supported company growth initiatives by successfully managing an increased volume of Patients
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.

Education

High School Diploma -

Coral Spring High School
Coral Springs, FL
05.2022

Skills

  • Public Relations Management
  • Documentation and paperwork
  • Call center environments
  • Quick Thinking
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Effective Communications
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Self Motivation

Timeline

Medical Transportation Dispatcher

Blue Way
02.2024 - 10.2024

Medical Transportation Dispatcher

Ride Well
04.2023 - 09.2024

High School Diploma -

Coral Spring High School
Andrea Diaz