Andrea Dicochea
Tucson,AZ
Summary
Driven professional with a proven track record at Citibank, adept in customer relations and data entry proficiency. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating exceptional multitasking abilities and attention to detail. Skilled in both hard and soft skills, consistently achieving results beyond expectations.
Overview
5
5
years of professional experience
Work History
Credit Card Customer Service Representative
Citibank
9060 S Rita Rd
12.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
- Processed recurring automated payments and credit card payments.
Bilingual Claims Auto Claims Representative
GEICO, Government Employees Insurance
3050 S Ml King Jr Way
06.2020 - 10.2023
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Resolved disputes between insurance carriers through effective negotiation strategies that minimized legal involvement.
- Identified fraudulent claims through thorough analysis, protecting company resources from unnecessary payouts.
- Assisted clients in understanding their policy coverage, fostering trust and confidence in the company
- All of which was bilingually in English and Spanish
Assistant Store Manager
Dias Inc.
9090 S Houghton Rd
04.2019 - 06.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
High School Diploma - General Studies
Rincón High School
422 N Arcadia Tucson Arizona05.2018
Skills
- Customer Relations
- Data entry proficiency
- Complaint resolution
- Payment Processing
- Policy Adherence
- Credit adjustments
- Client Relationship Building
- Attention to Detail
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Credit Card Customer Service Representative
Citibank
12.2023 - Current
Bilingual Claims Auto Claims Representative
GEICO, Government Employees Insurance
06.2020 - 10.2023
Assistant Store Manager
Dias Inc.
04.2019 - 06.2022
High School Diploma - General Studies
Rincón High School