Andrea Dominguez
Saginaw,MI
Summary
Forward thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous improvement. Works affectively with cross-functional teams. Greta at assisting and guiding people in order to achieve ultimate customer or employee satisfaction. Highly adaptable to new and challenging environments.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Abbott
10.2021 - 01.2023
- Managed 200+ operators on a daily basis
- Supervised operations leadership and kept employees complaint with company policies and procedures
- Assisted with time management to prevent time fraud though Kronos
- Directed new ideas and projects to improve work environment
- Enforced and optimized company policies
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Administered batch records
- Worked alongside quality department to maintain and ensure the integrity of predict being assembled
- Managed inventory
- Directed lot changes
- Trained and assisted new hires
Customer Service Representative
Talro Insurance
04.2019 - 04.2020
- Managed and processed monthly payments. Both in person and over the phone
- Developed and updated databases to handle customer data
- Organized customer documents
- Handled multiple call lines
- Responded to customer requests for service and company information
- Followed up with customers about services or resolved issues to maintain high standards of customer service
- Maintaining a clean and orderly waiting area
Education
High School Diploma -
Waukegan High School
Waukegan, IL05-2019
Skills
- Management
- Bi-lingual
- Good Manufacturing Process (GMP)
- Staff training
- Leadership training
- Client relations
- Database management
- Organizing
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Supervisor of Operations
Abbott
10.2021 - 01.2023
Customer Service Representative
Talro Insurance
04.2019 - 04.2020
High School Diploma -
Waukegan High School