ANDREA DOSS
St. Peters,MO
Summary
Experienced support professional with a strong background in financial services and insurance operations. I’m skilled in reviewing documentation, verifying account information, researching claims, and resolving issues in fast‑paced, high‑volume environments. I’m known for accuracy, clear communication, and staying calm while working through complex situations. I bring reliability, strong follow‑through, and a genuine commitment to getting the details right.
Overview
22
22
years of professional experience
Work History
Customer Advocate
Delta Dental Insurance Company
Alpharetta, GA
06.2022 - 09.2025
- Managed 50+ customer calls daily in a fast-paced environment.
- Assist members with coverage questions, claims issues, and account concerns.
- Research and resolve service issues using internal systems and documentation tools.
- Maintain accurate records to support compliance and follow-up.
- Consistently meet first-call resolution and satisfaction goals.
- Recognized for professionalism, empathy, and effective de-escalation.
Orthodontic Insurance & Marketing Coordinator
Orthodontic Specialists of St. Louis
St. Louis, MO
07.2003 - 06.2023
- Managed insurance verification, claims filing, follow-ups, and reimbursement tracking.
- Reduced claims processing time by 50% through improved workflows.
- Investigated unpaid or denied claims and resubmitted documentation.
- Communicated benefits and financial options clearly to patients and staff.
- Posted payments, maintained accurate account records, and reduced outstanding balances.
- Cross-trained and supported 10+ team members.
- Contributed to social media, marketing campaigns, and practice events.
Education
Administrative Assistant Certificate -
Hickey College
St. Louis, MO10-1995
Skills
- Account Verification & Documentation Review
- Fraud-Prevention Support
- Discrepancy Identification
- Claims Research & Issue Resolution
- Confidentiality & Compliance
- High-Volume Case Handling
- Data Accuracy & Record Maintenance
- Customer Communication & De-Escalation
AWARDS
Citibank Fraud Fighter Award, Recognized for accuracy and diligence in fraud-detection procedures during second-mortgage signature verification.
Timeline
Customer Advocate
Delta Dental Insurance Company
06.2022 - 09.2025
Orthodontic Insurance & Marketing Coordinator
Orthodontic Specialists of St. Louis
07.2003 - 06.2023
Administrative Assistant Certificate -
Hickey College