Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea DOSSANTOS

Seattle,WA

Summary

Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

23
23
years of professional experience

Work History

Visitor ENGAGEMENT manager

Seattle Aquarium
01.2006 - Current
  • Supervising a staff of 26
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Collaborated with other teams to manage seamless guest experiences
  • Developed a peer-to-peer staff evaluation to grow staffing skills and team bonding
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Set overall vision and provided team leadership.

INTERPRETATION Supervisor

Seattle Aquarium
01.2002 - 01.2006
  • Supervised, scheduled, nurtured, and managed interpretive volunteers and staff
  • Developed & modeled a variety of interpretive programming in the exhibits from both underwater and from the dryside
  • Planned with other departments on what animals to display and interpretive content
  • Planned, developed and implemented volunteers and staff training in interpretation content and technique
  • Managed budget for acquisition/maintenance of interpretive materials and equipment.

INTERMITTENT educator and biologist

Seattle Aquarium
01.2002 - 01.2006
  • Redeveloped curriculum for three scientific and educational outreach for elementary and middle school level: The Salmon Streams; Low Tide at the Beach; and Wetland Health
  • Coordinated large-scale restoration projects with schools, including organizing 120 students and 30 adults from a multi-ethnic and under served group, to plant trees in Seattle parks
  • Developed all activities and curriculum for a new summer program, Marine Science Camp.

Education

management for success -

Aquarium and zoo association
02.2019

management for success -

Aquarium And Zoo Association
02.2018

B.SC. in Biology - undefined

concordia university
06.1997

Skills

  • Performance Management
  • Financial Management
  • Staff Development
  • Strategic Planning
  • Operations Management
  • Staff Management
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Team Leadership

Timeline

Visitor ENGAGEMENT manager

Seattle Aquarium
01.2006 - Current

INTERPRETATION Supervisor

Seattle Aquarium
01.2002 - 01.2006

INTERMITTENT educator and biologist

Seattle Aquarium
01.2002 - 01.2006

management for success -

Aquarium and zoo association

management for success -

Aquarium And Zoo Association

B.SC. in Biology - undefined

concordia university

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Andrea DOSSANTOS