Andrea DosSantos
Manger
Seattle,WA
Summary
Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work History
Visitor Engagement Manager
Seattle Aquarium
Seattle, Washington
12.2006 - Current
- Supervising a staff of 20
- Scheduling and evaluating staff; participating in hiring new staff; managing the department
- Supervising staff and volunteer training, as well as graphics, interpretation materials and props
- Collaborated with other teams to manage seamless guest experiences.
- Met with staff to understand needs and develop proactive solutions.
- Helped with program rollouts as subject matter expert for the Seattle Aquarium
- Developed a peer to peer staff evaluation to grow staffing skills and team bonding
- Performing numerous live underwater broadcasts, from one-minute to eight-minute underwater segments for the opening of Window on Washington Waters
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Set overall vision and provided team leadership.
Interpretation Supervisor
Seattle Aquarium
Seattle, Washington
06.2002 - 12.2006
- Supervised, scheduled, nurtured, and managed interpretive volunteers and staff
- Developed & modeled a variety of interpretive programming in the exhibits from both underwater and from the dryside
- Planned with other departments on what animals to display and interpretive content;
- Planned, developed and implemented volunteers and staff training in interpretation content and technique
- Managed budget for acquisition/maintenance of interpretive materials and equipment
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Set overall vision and provided team leadership.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Developed and offered enrichment training sessions to volunteers
- Took an active part in Aquarium sixgill research project, including diving, set up and take down of experiments
- Assisted in the collecting animals for both the temperate and tropical exhibits.
Intermittent Educator/Biologist
Seattle Aquarium
Seattle, Washington
06.2000 - 06.2002
- Redeveloped curriculum for three scientific and educational outreach for elementary and middle school level: The Salmon Streams; Low Tide at the Beach; and Wetland Health
- Coordinated large-scale restoration projects with schools, including organizing 120 students and 30 adults from a multi-ethnic and under served group, to plant trees in Seattle parks
- Developed all activities and curriculum for a new summer program, Marine Science Camp
- Tasks included creating art projects, providing biological information on animals that live in the Puget Sound and planning various field trips throughout Seattle as well as budgeting and scheduling
- Maintained exhibits, preformed water changes, cleaned gravel, prepared and fed animals on display, collected species and monitored health of all animals in all sections including marine mammals, cold water species and tropical species.
Education
B.Sc. - Ecology), Biology
Concordia University
09.1993 - 06.1997
D.E.C - Health Science
John Abbott College
09.1991 - 06.1993
D.E.C - Creative Arts
John Abbott College
09.1989 - 06.1991
Managing For Success: Organizational Development - Management
Aquarium And Zoo Association
05.2001 -
Skills
Best practices optimization
Utilization improvements
Public and Media Relations
PeopleSoft
Strategic planning
Product development
Staff Management
Corporate Communications
Timeline
Visitor Engagement Manager
Seattle Aquarium
12.2006 - Current
Interpretation Supervisor
Seattle Aquarium
06.2002 - 12.2006
Managing For Success: Organizational Development - Management
Aquarium And Zoo Association
05.2001 -
Intermittent Educator/Biologist
Seattle Aquarium
06.2000 - 06.2002
B.Sc. - Ecology), Biology
Concordia University
09.1993 - 06.1997
D.E.C - Health Science
John Abbott College
09.1991 - 06.1993
D.E.C - Creative Arts
John Abbott College
09.1989 - 06.1991