Open To Work
Andrea Scott
Salon Destiny-Beauty Experts
Windsor,CT
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Chief Operating OfficerClinical Administrative Coordinator - RemoteSenior Customer Service Associate - RemoteProject CoordinatorTalent Acquisition Specialist
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
Windsor, CT
Open to relocation:
Yes
Important To Me
Work-life balanceCareer advancementWork from home optionPaid time offHealthcare benefitsPaid sick leave401k match
14
years of professional experience
Results-driven operational professional with strong history of optimizing business processes and leading diverse teams. Adept at implementing strategic improvements and fostering culture of continuous development. Known for reliability, adaptability, and keen focus on delivering tangible results through effective collaboration and leadership.
Work History
Substitute Teacher
1 Year 9 Months- Delivers lesson plans and instructional material in a variety of subjects for students in grades K-12, ensuring continuity in education and maintaining classroom order.
- Manages diverse classroom environments, ensuring a safe, respectful, and inclusive atmosphere for all students.
- Adapts to different teaching styles and lesson plans based on the regular teacher’s objectives, while providing flexibility in a fast-paced, dynamic setting.
- Supervises students during instructional and non-instructional times, including lunch, recess, and field trips.
- Communicates effectively with school staff, parents, and administrators to relay any student concerns or classroom observations.
- Ensures student engagement by fostering interactive activities, encouraging participation, and maintaining student focus on assignments.
- Supports students with special needs by following individualized education plans (IEPs) and modifying instruction as necessary.
- Maintained accurate attendance records and completed required administrative tasks in a timely manner.
Chief Operating Officer
13 Years 11 Months- Managed daily salon operations, ensuring seamless service delivery and client satisfaction.
- Trained and mentored junior staff on customer service protocols and industry best practices.
- Attended workshops and conferences along with stylists to remain updated on product knowledge and services to best support our customers.
- Oversaw inventory management, optimizing product availability while reducing waste and costs.
- Developed innovative marketing strategies to enhance brand visibility and attract new clients.
Clinical Administrative Coordinator - Remote
2 Years- Managed inbound and outbound telephone communication in a professional manner consistent with productivity and quality standards.
- Streamlined communication between healthcare providers and patients, enhancing service delivery efficiency.
- Processed inbound and outbound data and communications (faxes, emails, and electronic messages) according to productivity and quality standards.
- Entered, reviewed, and verified member information in the NH Coordinate Care Management platform; communicated approved pertinent information to healthcare providers and the naviHealth team as needed.
- Entered required data into the naviHealth database accurately and in a timely manner.
- Completed administrative documentation for member records, including disenrollment, transitions, creating authorization shells, attaching documents (e.g., medical records), and logging therapy information.
- Assisted with smooth coordination of members’ care between health providers and the health plan.
- Established relationships and communicated with providers, clients, and naviHealth field/care management staff as needed by departmental policies and processes.
Senior Customer Service Associate - Remote
1 Year 11 Months- Championed the customer experience to ensure customers were adequately informed on retirement products and plans (401(k), 403(b), 457, 401(a), IRAs), achieving 93%+ on KPIs including Transaction Accuracy, Customer Satisfaction, Message Delivery, and Low Call Time.
- Served as Subject Matter Expert (SME) for training and coaching new staff, resulting in a 20% decrease in staff turnover and improved trust and team building.
- Communicated effectively and confidently with clients, aiding with plan design inquiries, balance transfers, account information, loan requests, and loan payments.
- Performed multiple tasks and navigated multiple systems simultaneously to service accounts and troubleshoot issues, delivering an excellent member experience.
Residential Supervisor
1 Year 8 Months- Participated in implementing and monitoring client treatment plans to support rehabilitative therapy and reintegration of youth into their homes and community.
- Pioneered and maintained resident and staff schedules to ensure adequate coverage and proper resident-to-staff ratios.
- Maintained group home site compliance, safety, and adherence to house rules and policies to meet state requirements and keep the residence open and funded.
- Managed daily schedules, including in-house tasks and outside appointments, to build structure for residents.
- Constructed and facilitated daily in-house meetings and staff/client debriefs to align on weekly activities and expectations.
Employment Consultant/Case Manager
3 Months- Supported job seekers with disabilities in achieving employment goals through 1:1 assessment of interests, preferences, strengths, and support needs.
- Provided direct support via job coaching, assessment, and job development.
- Managed cases, including continual communication with support teams, ongoing reporting, and daily documentation of job seekers’ progress.
- Built relationships with the business community to secure strong job matches for individuals.
- Networked and conducted outreach to educate local businesses on the benefits of hiring people with disabilities and to team employer needs for targeted referrals.
Education
MBA
BBA - Business Administration
Bachelor of Science - Health Sciences-Physical Therapy
Skills
- Project management
- Microsoft Office Suite
- HR management software (ADP & Workforce)
- Gmail Suite
- Case Management
- Teaching/Training
- Conflict Resolution
- Classroom management
- Relationship building and management
- Adaptable
- Operations management
- Strategic planning
- Clinical documentation
Timeline
Substitute Teacher
Hartford Public Schools
10.2024 - CurrentRead More
Clinical Administrative Coordinator - Remote
Optum Home and Community
08.2022 - 08.2024Read More
Senior Customer Service Associate - Remote
VOYA Financial
01.2020 - 12.2021Read More
Residential Supervisor
Northeast Center for Youth & Families
06.2019 - 02.2021Read More
Employment Consultant/Case Manager
New England Business Associates
11.2018 - 02.2019Read More
Chief Operating Officer
Salon Destiny-Beauty Experts
08.2012 - CurrentRead More
Heart Bible International University
MBA
Read More
Heart Bible International University
BBA from Business Administration
Read More
University of Hartford
Bachelor of Science from Health Sciences-Physical Therapy
Read More