Andrea Dubuc
Ankeny,IA
Summary
I am a driven individual with comprehensive knowledge in retail operations, customer service, and sales. I posess strong skills in team leadership, inventory management, and merchandising strategies. I have the ability to improve store performance and enhance consumer experience through effective communication and problem-solving abilities. I enjoy making customer connections and creating an experience that exceeds the customers expectations.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Retail Keyholder
Francesca's Boutique
Birmingham, AL
11.2023 - 08.2024
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted in daily store operations and maintained a clean shopping environment.
- Coordinated visual merchandising efforts to enhance product presentation in-store.
- Collaborated with team members to achieve daily sales goals and improve customer experience.
Team Leader Manager
Ohenryscoffees
Hoover, Alabama
04.2023 - 10.2023
- Supervised daily operations of coffee shop team and ensured smooth workflows.
- Trained new staff in customer service and beverage preparation techniques.
- Resolved customer complaints effectively to maintain positive experiences.
- Monitored stock levels to ensure adequate supply for production needs.
Communications Specialist
Shipt
Birmingham, Alabama
08.2021 - 01.2022
- De-escalated problematic customer concerns, maintaining calm, friendlydemeanor.
- Managed multiple projects and tasks simultaneously while managingclient expectations.
- Educated customers on special pricing opportunities and companyofferings.
- Provided outstanding service to new and long-standing customers byattending closely to concerns and developing solutions.
Education
N/A - Interior Architecture And Design
University of North Alabama
Florence, AL 08.2022 - 03.2023
Hope Christian School
Pelham , ALSkills
- Project Management
- Visual merchandising
- Problem solving
- Communication
- Opening and closing coordination
- Customer assistance/connections
References
Francescas Store Manager Cia Walton
Number +1 (256) 483-8791
Ohenrys Store Manager Daniel Ferrill
Number- +1 (205) 259-9034
Shipt Team Commander Jordan Smith
Number- (205) 538 6692
Email- jsmith@shipt.com
Timeline
Retail Keyholder
Francesca's Boutique
11.2023 - 08.2024
Team Leader Manager
Ohenryscoffees
04.2023 - 10.2023
N/A - Interior Architecture And Design
University of North Alabama
08.2022 - 03.2023
Communications Specialist
Shipt
08.2021 - 01.2022
Hope Christian School