Madison Roberts
Humble
Summary
Forward-thinking future manager with the ability to comprehensively implement new processes, and manage and plan innovations. Using skills from being an outstanding retail keyholder, good with problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
3
3
years of professional experience
Work History
Retail Keyholder
GameStop
Humble
10.2024 - Current
- Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
- Managed daily operations, client relations and IT.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and brought up-to-date employees on how to run a store, even when they are below them in rank.
- Mentored newly hired staff in upselling techniques to improve sales.
Delivery Driver
Uber Eats
Houston
11.2021 - 08.2024
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Handled merchandise in accordance with product handling standards.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Retail Keyholder
GameStop
Humble
10.2022 - 07.2023
- Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
- Managed daily operations, client relations and IT.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and brought up-to-date employees on how to run a store, even when they are below them in rank.
- Mentored newly hired staff in upselling techniques to improve sales.
Education
BBA - Managemnet
Sam Houston State University
Huntsville, TX05-2025
Associate of Arts - Business
Lone Star College
Houston, TX12-2021
Skills
- Customer service
- Employee training
- Project management
- Quality control
- Sales strategy
- Inventory management
- Team building
- Data analysis
- Effective communication
- Time management
- Problem-solving abilities
Accomplishments
- Top earning Retail Keyholder for the company (December 2024 to February 2025)
- Hit high marks on selling goals (memberships sign ups, warranties, and reservations)
- High school debate president (2017-2019)
- Earned recognition for sales over 22 times in 2 financial quarters (Quarter 4 of 2024 and Quarter 1 of 2025)
References
References available upon request.
My goals in the Company
- To move up, and become a high end manager.
- To cultivate a healthy, safe, and prosperous environment where growth comes off the back of support of employees.
- To make a positive change, not only to the workforce, but to the companies bank account.
Timeline
Retail Keyholder
GameStop
10.2024 - Current
Retail Keyholder
GameStop
10.2022 - 07.2023
Delivery Driver
Uber Eats
11.2021 - 08.2024
BBA - Managemnet
Sam Houston State University
Associate of Arts - Business
Lone Star College