Melissa Shaw
Books-A-Million
Texarkana,TX
1
Certification
8
years of professional experience
Experienced with managing retail store operations, including opening and closing procedures. Uses leadership skills to guide team members and maintain productive a productive work environment. Track record of ensuring excellent customer service and achieving sales goals through effective team collaboration and problem-solving.
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through retail experience.
Work History
Retail Keyholder
9 Months- Supervised daily operations to ensure smooth store functionality and customer satisfaction.
- Trained and mentored new staff on policies, procedures, and customer service best practices.
- Managed cash handling processes including register reconciliation and bank deposits.
- Assisted in inventory management by conducting stock counts and maintaining accurate records.
- Coordinated store opening and closing procedures, ensuring compliance with company standards.
- Resolved customer issues efficiently, enhancing overall shopping experience and loyalty.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Balanced cash registers at the end of shift and filled out necessary reports.
- Opened and closed store at the proper times for reliable services.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
Store Manager
4 Months- Streamlined office operations to improve service delivery at TitleMax.
- Elevated store performance by swiftly adapting to a dynamic environment.
- Facilitated customer account management by guiding users through the portal and monitoring overdue accounts.
- Led team to achieve sales targets through effective training and motivation strategies.
- Developed and implemented operational workflows to enhance customer service efficiency.
- Mentored staff on compliance protocols, improving overall team performance and accountability.
- Evaluated performance metrics regularly, driving continuous improvement initiatives across store functions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
1 Year 6 Months- Learned operations of entire store as assistant manager. I actively engaged in all areas of the restaurant and learned to respond quickly to various situations. As an assistant manager, Maintained profitability by monitoring labor costs and implementing strategies to control expenses. Received comprehensive training in all managerial tasks after promotion from shift lead. I was able to learn how to read our costs, understand where things needed more attention based on sales, as well as learn how to lead and encourage my crew.
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented inventory control procedures to minimize waste and optimize stock levels.
Shift Lead
2 Years 1 Month- Achieved customer satisfaction through effective management of challenging interactions.
- Enhanced conflict resolution skills, resulting in positive outcomes for dissatisfied customers.
- Demonstrated quick learning of upsell strategies and presentation techniques to boost sales.
- Advanced to shift lead from front-end associate, taking on managerial responsibilities in absence of leadership.
- Streamlined closing operations by accurately counting registers and updating records post-shift.
- Maintained 100% accuracy with cash registers and deposits, establishing trust with management for handling financial transactions. I am enormously proud that my employers can trust me with any register, as well as our deposits at the end of the night. Being trustworthy with money is a big accomplishment to me.
- Supervised daily operations to ensure smooth workflow and exceptional customer service.
- Trained and mentored team members on operational procedures and best practices.
- Monitored inventory levels, ensuring timely restocking of supplies and ingredients.
Associate
4 Months- Enhanced customer service experience at Brickhouse Burgers by building rapport with patrons. Promoted local favorites through effective communication, contributing to an increased customer satisfaction.
- Trained and mentored new team members on food preparation and customer service standards.
- Streamlined order processing to enhance efficiency during peak hours.
- Developed and maintained positive relationships with customers to drive repeat business.
- Implemented inventory management practices to reduce waste and optimize stock levels.
Carhop
5 Months- Achieved high customer satisfaction by delivering food quickly and effectively as a carhop. Executed prompt exchanges of food, drinks, and change to optimize customer service.
- Delivered exceptional customer service while taking and fulfilling orders promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food items.
- Oversaw daily cash handling procedures to ensure accurate financial transactions.
- Implemented process improvements that streamlined order delivery times for enhanced customer satisfaction.
- Developed strategies to manage peak hours efficiently, improving overall service flow during busy times.
Education
No Degree - Certified Phlebotomy Technician
No Degree - Emergency Medical Technician
- EMT EMSP 1160-01 (99.00%)
- Emergency Medical Technician EMSP 1501-01 (80.44%)
No Degree - LVN/RN Pre-Requisites
- Anatomy & Physiology 1 (Lecture)
- Anatomy & Physiology 1 (Lab)
High School Diploma
- Top 15%
- 4-year High School
- GPA: 3.86 GPA
- Key Club Member
Dual Credit - High School / College Hours
- 20+ hours
- College History I (full course, two semesters, junior year)
- College Biology (full course, two semesters, senior year)
- College Algebra (full course, first semester, senior year)
- College Trigonometry (full course, second semester, senior year)
- Composition I (full course, first semester, senior year)
- Composition II (full course, second semester, senior year)
Skills
Store operations
Cash management
Sales strategy
Brand advocacy
Customer service management
Inventory management
Customer service
Customer engagement
Brand representation
Certification
- BLS American Heart Association CPR certification
- November 2022 – November 2024
Timeline
Retail Keyholder
Books-A-Million
10.2025 - CurrentRead More
Store Manager
TitleMax
08.2023 - 12.2023Read More
Assistant Manager
Dairy Queen, Wake Village
07.2021 - 01.2023Read More
Shift Lead
Dairy Queen, Wake Village
06.2019 - 07.2021Read More
Associate
Brickhouse Burgers, Texarkana
11.2018 - 03.2019Read More
Carhop
SONIC Drive-In, Texarkana
10.2018 - 03.2019Read More
Texarkana Community College
Dual Credit from High School / College Hours
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Texarkana Community College
No Degree from LVN/RN Pre-Requisites
Read More
Texarkana College
No Degree from Certified Phlebotomy Technician
Read More
Texarkana Community College
No Degree from Emergency Medical Technician
Read More
Redwater High School
High School Diploma
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