Solai Joling
Mosinee,WI
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service, notably at Plato's Closet. Excelled in staff oversight and store operations, enhancing store efficiency and customer satisfaction. Demonstrated exceptional sales proficiency and brand representation, significantly contributing to revenue growth. Skilled in cash handling accuracy and task delegation, with a strong focus on achieving and surpassing sales targets. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Keyholder
Plato's Closet
06.2022 - Current
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Balanced cash registers at end of shift and filled out necessary reports.
- Opened and closed store at proper times for reliable services.
- Performed category maintenance by rotating products according to company product rotation policy.
- Assisted store cashiers during peak sales times.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
Sales Associate
Spencer's Gifts
10.2023 - 02.2024
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate
Vans Shoes
06.2023 - 08.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Retail Sales Associate
American Eagle Outfitters, Inc
04.2021 - 05.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Restaurant Hostess
Texas Roadhouse
06.2021 - 08.2021
- Collected information from arriving customers to seat groups or place them on waitlist.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
Associate of Arts - Liberal Arts And General Studies
Northcentral Technical College
Wausau, WI12-2024
Associate of Arts - Liberal Arts And General Studies
Madison Area Technical College
Madison, WI12-2024
High School Diploma -
Palm Desert High School
Palm Desert, CA05-2022
Skills
- Brand representation
- Cross-selling abilities
- Merchandise Display
- Sales proficiency
- Store operations
- Cash Handling Accuracy
- Staff Oversight
- Front end operations
- Daily Reporting
- Customer Service
- Store recovery processes
- Task Delegation
Certification
ServSafe Alcohol Certification
Timeline
Sales Associate
Spencer's Gifts
10.2023 - 02.2024
Sales Associate
Vans Shoes
06.2023 - 08.2023
Retail Keyholder
Plato's Closet
06.2022 - Current
Restaurant Hostess
Texas Roadhouse
06.2021 - 08.2021
Retail Sales Associate
American Eagle Outfitters, Inc
04.2021 - 05.2022
ServSafe Alcohol Certification
Associate of Arts - Liberal Arts And General Studies
Northcentral Technical College
Associate of Arts - Liberal Arts And General Studies
Madison Area Technical College
High School Diploma -
Palm Desert High School
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