Kelsey Roberts
Newnan,Georgia
Summary
Professional artist with strong focus on delivering impactful and visually compelling work. Demonstrates expertise in various artistic techniques, including digital illustration, painting, and sculpting. Highly collaborative, adaptable, and reliable, consistently achieving team goals and fostering creative solutions. Known for strong conceptual thinking and keen attention to detail, enhancing project outcomes and client satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Keyholder
Bath and Body Works, Limited Brands
02.2023 - Current
- Utilized product information and sampling to educate customers and assist in product selections.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Balanced cash registers at end of shift and filled out necessary reports.
- Opened and closed store at proper times for reliable services.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Assisted store cashiers during peak sales times.
- Developed strong relationships with customers by actively engaging in conversation about their needs/preferences.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Artist
Self-employeed
01.2018 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Strengthened client relationships with consistent communication and timely project updates.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Utilized advanced software tools to produce visually appealing designs for client projects.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Contributed to creative process through original ideas and inspiration.
Manager in Training
Five Star Post Print Ship
08.2022 - 01.2023
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Arts - Animation
Savannah College of Art And Design
Atlanta, GA05-2016
Skills
- Store operations
- Cash Handling Accuracy
- Employee Training
- Social Media Marketing
- Brand representation
- Color theory
- Customer Service
- Cash Handling
- Training and mentoring
- Digital illustration
- Traditional drawing
- Commission requests
Websites
Accomplishments
- Collaborated with team of 3 in the development of my senior short film Timthriall.
Timeline
Retail Keyholder
Bath and Body Works, Limited Brands
02.2023 - Current
Manager in Training
Five Star Post Print Ship
08.2022 - 01.2023
Artist
Self-employeed
01.2018 - Current
Bachelor of Arts - Animation
Savannah College of Art And Design
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